Our property is seeking a Guest Service Representative to join our team. We’re looking for an ambitious, hardworking professional who loves attending to our Guest’s needs. A GSR serves as our guests’ first point of contact as well as aids in managing all aspects of their accommodation. The GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. A flexible schedule and a willingness to work with multiple departments is imperative.
- Greet Guests, Complete Check-In�s and Check-Out�s, provide guests with any hotel information that they may need during their stay.
- Respond to Guest Inquiries, Concerns, Needs, Complaints.
- Ensure that all exterior hotel entrances are properly secured.
- Complete the hotel audit process, and balance end of day reports from day shifts.
- Answer phones and make, cancel, and modify guest reservations.
- Balance cash drawers and perform safe drops.
- Stock and organize desk supplies and hotel marketplace in accordance with FIFO.
- Setup and clean meeting and event space as needed per reservation.
- Maintain coffee bar and refresh as needed.
- Clean and maintain public lobby areas to ensure property standards.
- Compose detailed emails regarding guest issues, requests, and hotel operations.
- Computer Skills including experience with Microsoft Windows and Office Suite is required.'
Job Type: Full Time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 4x8
- 8 hour shift
- 2nd and 3rd shifts
- Holidays
Ability to commute/relocate:
- Beavercreek, OH 45431: Reliably commute or planning to relocate before starting work (Required)
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary
USD 13 - 15 /hourly
Hourly based
Location
OH , United States Dayton, OH, United States
OH , United States Dayton, OH, United States
