Grievance Specialist

Processes and investigates detainee grievances (e.g., receives initial complaint, sends grievance form to detainee, receives completed form, date stamps, logs & assigns identification number to form prepares file folder),

Submit investigation findings to supervisor and refers grievances to central office when not resolved at institution level.

Assists supervisor in directing detainee grievance procedure and coordinating audit process (i.e., whereby institution is audited by central office management)

Develop, administer policies and procedures related to institution services and security; acts in absence of immediate supervisor (e.g., represents warden at meetings & conferences; recommends hire, transfer, promotion and discipline of clerical personnel); conducts investigation of employee misconduct; conducts internal audits to ensure compliance in all areas.

Train institutional staff on detainee grievance procedure; prepares legal documents; conducts research related to detainee lawsuits; assists in responding to inquiries and complaints from general public and outside agencies concerning detainee or employees; attends numerous meetings and training sessions.

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Excellent organizational skills and attention to detail.

Excellent time management skills with a proven ability to meet deadlines.

Ability to function well in a high-paced and at times stressful environment.

One year of service and must possess a Texas Jailers License

Coursework or Certificate in grievance, investigative methods, behavior and social sciences preferred

Knowledge of federal, state institution rules regulations preferred

1 year or more as a correctional grievance clerk or related field preferred

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to satisfactorily perform these essential functions without causing an undue hardship for the employer.

Long periods of continuous standing and walking for 4 or more hours per shift

Frequent periods of sitting for 30 minutes or more

Repetitive climbing of stairs to reach the assigned areas and working at heights

Occasional kneeling, squatting, and bending to perform “pat†or “strip†searches

Frequent grasping, reaching, pushing, pulling, bending, twisting

Occasionally responding to altercations and occasional restraining and securing assaultive offenders

Ability to respond rapidly to potential security and/or medical codes/issues

Frequent transferring and transporting offenders by walking or riding in various vehicles such as vans, buses, and other forms of transportation

Continuous periods of operating/driving company vehicles to pick up and transport offenders for 4 hours or more per shift

Remaining awake and alert while on duty for 12 or more hours per shift

Occasional lifting and carrying up to 50-100 lbs

Ability to occasionally withstand direct or indirect exposure to OC spray

Exposure for up to 12 hours or more per shift of outdoor elements and temperatures with scheduled breaks

Ability to hear and understand verbal communication

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.