General Manager

We are seeking a dynamic and experienced General Manager to oversee the daily operations of our establishment. As the General Manager, you will be responsible for overseeing Flatwoods Marathon day-to-day operations, staffing, scheduling, and overall store sales growth and performance while mainting brand and franchising requirements and obligations. The ideal candidate will have a strong background in exceptional customer service with strong characteristics in leadership, managing, and working with others.

• Communicate with management and employees and actively listen with a professional and polite demeanor, handling sensitive issues with employees and/or customers with tact, respect, diplomacy, and confidentiality.
  
• Lead store managers to promote an environment of teamwork and achieve common goals, helping coworkers and developing and maintaining positive and productive working relationships with other employees.
  
• Ensure APEC quality standards are met, including customer service and training. Running on the CASH Formula.
  
• Ensure that all mystery shops, brand appearance shops, EcoSure shops, and franchising shops maintain a 95% or better appearance average.
  
• Daily reporting and communication with management on day-to-day store operations and performance.
  
• Monitor and evaluate operations against operating standards for company goals.
  
• Running promotional opportunities and events to generate sales and recognition.
  
• Solicit and gather all feedback from customers to maintain customer satisfaction.
  
• Operate the cash register and handle cash transactions accurately, ensuring all sales are processed efficiently.
  
• Responsible for monitoring the physical property and repairs needed for the store location.
  
• Ensure compliance with Health & Safety and Sanitation.
  
• Execute safety program corrective action plans.
  
• Follow proper food handling procedures, following company standards and guidelines for personal hygiene (washing hands frequently), cooking and storage.
  
• Documentation and Inventory
  
• Oversee location inventory management and purchases.
  
• Oversee Florida Lottery and proper operations and accounting.
  
• Maintain fueling components and equipment. Have an understanding on fuel regulations.
  
• Maintain appropriate records and/or documentation necessary for compliance with current regulatory guidelines.
  
• Conduct mid-month assessments on each store to measure % to goal accuracy and projections
  
• Conduct performance meetings with store staff as well as one-on-one accountability meetings, monthly.
  
• Analyze location�s financial and operational situations and present strategic plan to supervisor to implement
  
• Additional duties as assigned.
  
• Monitoring social media platforms and store manager engagements.
  

• Flexibility
  
• Experience in Training & Management
  
• Customer Service Orientation
  
• Communication/Learning
  
• Teamwork
  
• Decision-Making/Achieving Solutions
  
• Supervision/Leadership
  
• Excellent Verbal and Written Communication Skills
  
• Knowledge of computer skill and programs such as MS Word, Excel, and Outlook, and SSCS.
  
• Must Possess basic knowledge in the safe and proper use of food beverage standards
  
• Good organizational skills
  

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
  
• Health insurance
  
• Vision insurance
  

Work Location: In person