General Manager

Store Manager - Specialty Drink Café

Candy Cloud - Jacksonville, FL

Full-time | On-site | $18.00 - $23.00 per hour (based on experience)

About Candy Cloud

Candy Cloud is a vibrant and welcoming specialty drink café located in the heart of Jacksonville, Florida. Known for our creative beverages, premium coffee drinks, and outstanding guest service, we pride ourselves on offering a top-tier hospitality experience. We're looking for an experienced and motivated Store Manager to lead our team, oversee daily operations, and drive performance in a fast-paced, customer-focused environment.

Job Summary

This position is ideal for a candidate with previous experience as a Café Manager, Coffee Shop Manager, or Food Service Manager in a fast casual, retail food service, or quick-service restaurant (QSR) setting. You will manage team scheduling, customer experience, and back-of-house operations, ensuring every shift runs smoothly while maintaining high standards for cleanliness, service, and quality.

Key Responsibilities

· Deliver an outstanding guest experience by upholding high customer service standards across all shifts

· Handle escalated customer concerns with professionalism and resolve issues efficiently

· Lead and train staff to ensure welcoming, knowledgeable, and speedy service, even during high-volume periods

· Monitor and manage labor costs, inventory levels, and waste to maximize store profitability

· Analyze POS and sales reports to identify trends and growth opportunities

· Ensure accurate cash handling, transaction management, and compliance with company policies

· Create and manage weekly shift schedules with Assistant Manager and Shift Leads

· Quickly resolve staffing shortages, equipment issues, and supply disruptions

· Adapt to evolving business needs while maintaining smooth daily operations

· Maintain consistent communication with shift leaders, crew members, and upper management

· Serve as a liaison between store-level employees and company leadership

· Foster a positive, team-oriented culture focused on collaboration and accountability

Required Qualifications

· 2+ years of experience in a hospitality management, restaurant supervisor, or retail leadership role

· Strong understanding of cost control, labor scheduling, and food service operations

· Experience with POS systems, especially TOAST POS, is highly preferred

· Must have a valid Food Manager Certification (ServSafe or equivalent)

· Authorized to work in the U.S. and able to work on-site in Jacksonville, FL

· Available for flexible hours including early mornings, evenings, weekends, and holidays

Skills

· Proven experience managing teams in a hospitality or food and beverage setting

· Proficient with TOAST POS or similar systems

· Strong understanding of banquet operations, catering services, and kitchen workflows

· Commitment to guest satisfaction and team development

· Knowledge of food safety standards and kitchen best practices

· Experience conducting interviews, onboarding, and training staff

· Bar management or café drink menu experience is a plus

· Highly organized and capable of multitasking in a fast-paced café environment

· Excellent verbal and written communication skills

Compensation & Benefits

· Pay: $18.00 - $23.00 per hour (commensurate with experience)

· Opportunities for advancement into multi-store or area manager roles

· Supportive and friendly team culture

· Staff discounts on all beverages and food items

· Paid time off (after probationary period)

Location

Candy Cloud - Jacksonville, Florida (On-site only)

Job Tags (for search visibility)

Store Manager | Café Manager | Coffee Shop Manager | Food Service Supervisor | Hospitality Jobs | TOAST POS | Jacksonville FL | ServSafe | Barista Manager | Quick Service Restaurant | Retail Management | Food & Beverage Leadership | Banquet & Catering Manager

To Apply

Submit your resume and a short cover letter telling us why you'd be a great fit for the Candy Cloud team. We can’t wait to meet our next great leader!

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 - 56 per week

Benefits:

• Employee discount
  
• Paid time off
  
• Paid training
  

License/Certification:

• Food Manager Certification (Preferred)
  

Shift availability:

• Day Shift (Preferred)
  
• Night Shift (Preferred)
  

Ability to Commute:

• Jacksonville, FL 32210 (Required)
  

Ability to Relocate:

• Jacksonville, FL 32210: Relocate before starting work (Required)
  

Work Location: In person