General Manager

Restaurant Manager

Organizational Overview:

4 Star Restaurant Group is a Chicago-based Restaurant and Hospitality group that operates different full-service restaurants from scratch. Our portfolio includes The Smoke Daddy (in Wicker and Wrigley), The Perch, Remington’s, Crosby’s Kitchen, Ella Elli, Frasca, and Tuco & Blondie. People are our focus, and our guests are our priority. It is All about our Guests.

Our #1 goal at 4 Star Restaurant Group is to provide an exceptional dining experience at a reasonable price. We are a Chicago-based restaurant company with a commitment to genuine hospitality and exceptional food. We are dedicated to providing an extraordinary work environment, being a responsible partner in our communities, and upholding our core values on every shift, every day.

Core Values:

Professionalism, Positive Attitude, Guest First, Quality/Excellence, Teamwork, Integrity

Position Overview:

Our General Managers (GM) are a crucial part of our operations team, and critical to driving high standards in quality, cleanliness and organization, financial results, culture, and hospitality. They are energetic, passionate about the hospitality industry, and care about their teams. The GM is responsible for overseeing both front-of-house (FOH) and back-of-house (BOH) operations at their assigned restaurant. Working directly with their management and hourly teams, they will set a tone of professionalism, teamwork, empowerment, and excellence for everyone.

Primary Responsibilities:

• Lives and teaches the Core Values daily
  
• Available to work days, nights, weekends, Holidays
  
• Promotes and instills the 4 Star Restaurant Group�s standards and philosophies
  
• Work side by side with the Training Manager and Director of Training to evaluate hiring needs, and hourly training in the respective locations
  
• Coach and develop Restaurant managers on the team
  
• Direct Communication with the restaurants, managers, and team members
  
• Ensure that all communication from any department head that impacts operations is properly and promptly communicated down to the hourly team
  
• Schedule weekly manager meetings with the Managers to go over any relevant information regarding metrics/targets, operational opportunities, or company initiatives
  
• Schedule and participate in evaluations
  
• Direct communication with the Director of Operations about operational opportunities and how to solve them
  
• Demonstrates a great ability to follow up and follow though
  
• Organized, thorough, and always looking for improvement
  
• Self-Driven and motivated
  
• Always puts people and guests first
  
• Always Lead by Example
  

Financial:

• Work with the Director of Operations to develop sales-building strategies
  
• Work with the Management team to build cost control habits
  
• Work with the Director of Operations on reviewing budgets for their location
  
• Sales Forecasting weekly. Adjusting the schedule based on sales adjustments
  
• Inventory counts and variances. Being able to draft up a plan to resolve any issues. Able to fine efficiencies and purchasing to hit or exceed expectations on Food and Beverage Cost
  
• Setting budgets for Restaurant Supplies, Smallware, Chemicals and Lines
  
• Ability to manage Repair & Maintenance according to budget by maintaining a good cleaning and maintenance schedule for both FOH and Kitchen
  
• Show the competency to follow up on financial targets and metrics proactively
  

Operational:

• Understand, embrace operational changes to make sure they are communicated and executed with the highest standard
  
• Ensure that everyone on the team is using and maintaining all operational systems developed and implemented by 4 Star Restaurant Group - it is never ok for anyone in operations to alter/change/delete/add anything to any system created by the company. Demonstrates the ability to handle HR issues swiftly with the help of the DO and HR department
  
• Fully understands and complies with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the location, team members, and guests. Performs building audits every Quarter with the DO. Ensure that all communication from the Audit is shared with every manager. Work with every manager on a plan to resolve any opportunities from the Audit in a timely manner
  
• Floor presence as a Coach. Move, observe, and coach. Do not get stuck in a station or in an hourly function
  
• Engage with guests to ensure an excellent visit, gather feedback, and share it with the team
  
• Drive ticket times in the kitchen and behind the bar to make sure our targets are met
  

Qualifications:

• 3-5 years of General Manager experience in a similar fast-paced environment
  
• Extensive AGM experience in a similar environment
  
• Expert in P&L management
  
• Effective communicator, verbally and electronically
  
• Highly proficient in technology
  
• Must be passionate about hospitality and taking care of the guest, must be passionate about people development and must be results driven Must be passionate about hospitality and taking care of the guest, must be passionate about people development, and must be results driven
  

Work Environment/ Physical Demand:

Must be able to stand for the full shift

Must be able to lift at least 50 pounds

Must have good hearing for accurate communication with guests

Must be able to use hands and fingers to handle and feel objects, tools, controls, and type

Must be able to work in areas of loud noises

Required to frequently reach, bend, stoop, and carry

Must be able to work in both warm and cool environments, indoors and outdoors

Must be able to tolerate potential exposure to allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish

Dining facilities are both outside and inside. Lighting is maintained at a low level

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, 4 Star Restaurant Group reserves the right to revise the job or to require that other or different tasks be performed as assigned.

4 Star Restaurant Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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