Full Time Customer Assistance Representative Enterprise - Sheraton Kaanapali

The Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This role is available as regular full time which include the following benefits:

• Time Away from Work (paid time off)
  
• Employee discount
  
• Retirement savings plan including 401k with match and profit sharing
  
• Health Insurance
  
• Life Insurance
  
• Dental Insurance
  
• Vision Insurance
  
• Training and development
  

As you are considering a position with Enterprise Mobility, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority.

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  
• Meet and greet customers in a friendly and timely manner
  
• Provide directions and general assistance
  
• Assist to assess condition of rental upon return
  
• Process returns, check-ins and exit kiosk transactions
  
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  
• Understand and communicate rental terms and conditions, vehicle features and other services
  
• May sell optional protection products, upgrades, fuel options and other additional equipment
  
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  
• Perform miscellaneous and backup duties job-related duties as assigned
  

• Must be at least 18 years old
  
• Must have a valid drivers license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years
  
• No drug or alcohol related conviction on driving record in the past 5 years
  
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  
• Apart from religious observation, must be able to work 40 hours per week within the hours of 7a-4p including weekends and holidays