FT Customer Service Representative

At National Fitness Partners, we don’t just work in fitness- we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable - Self-starters who pursue excellence.
  
• We Are Driven - Problem solvers who deliver results.
  
• We Are Passionate - Positive energy with a real desire to help others.
  
• We Are Ambitious - Always learning and growing toward success.
  

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

• Growth Opportunities over 90% of our management team started as an entry level team member!
  
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
  
• Shift-differential pay for select shifts
  
• PTO for all employees
  
• 401K Retirement Fund (Employer match up to 4%!)
  
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
  
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
  
• Employee Assistance Program
  
• Free employee Black Card Membership including one free Black Card Membership for a direct family member
  

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
  
• Greet members, sign up and tour new members, and log amenities.
  
• Respond to member questions and concerns in a timely and professional manner
  
• Process beverage or merchandise purchases through the point of sale system
  
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
  
• Provide a clean, sanitized and safe club environment.
  

• Customer service experience
  
• High school diploma/GED equivalent preferred
  
• Must be 18 years of age or older
  
• Basic computer proficiency
  

• Frequent lifting, carrying, pushing, and pulling
  
• Must be able to lift up to 75 lbs.
  
• Will encounter cleaning chemicals during shift
  
• Frequent climbing, balancing, kneeling and crouching during shift
  
• Continual reaching with hands/fingers/arms during shift