Front Desk Associate

We are seeking a dedicated and friendly Front Desk Associate to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating memorable experiences for our guests and maintaining the high standards of our establishment.

• Appointment Scheduling: Schedule, confirm, and manage patient appointments using our electronic health records (EHR) system.
  
• Patient Check-In/Out: Greet patients, verify information, handle paperwork, and process check-outs, including collecting payments and scheduling follow-up visits.
  
• Communications: Having the key role of keeping the patient and provider communication up to date
  
• Patient Interaction: Provide information to patients appointments, care plans or balances. Conduct follow-up calls to check on patient progress.
  
• Clinical Support: Coordinate patient flow with healthcare providers, prepare patients for examinations, and ensure the office is well-stocked with necessary medical supplies.
  
• Team Collaboration: Work closely with healthcare professionals to provide coordinated and efficient patient care.
  
• Office Efficiency: Streamline office procedures to improve patient flow and reduce waiting times.
  
• Compliance: Ensure the office complies with all healthcare regulations, privacy laws (such as HIPAA), and organizational policies.
  

• High school diploma or equivalent; associate's or bachelor's degree preferred.
  
• Previous experience in a healthcare setting, preferably in a chiropractic or outpatient medical office.
  
• Proficiency with EHR systems and office management software.
  
• Strong organizational skills and attention to detail.
  
• Excellent communication and interpersonal skills.
  
• Ability to multitask and handle a fast-paced environment.
  
• Compassionate and patient-focused attitude.
  

• Competitive salary based on experience
  
• Paid time off and holidays
  

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 36 - 40 per week

Benefits:

• Paid time off
  

Ability to Commute:

• Smyrna, DE 19977 (Required)
  

Work Location: In person