Front Desk Agent

We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Our Core Values:

• Every single member of our team is equally valuable in building an environment of Super Hospitality. We are in the service business. Loving People is Mandatory for success.
  

• We are all Teachers & We are all Learners. This is Our daily activity of supporting & learning from each other, that happens person to person, team to team, and location to location.
  

• We dare each other to be Excellent. We set Big Goals, and Chase Big Dreams. We hold each other accountable to be Excellent in all of our actions.
  

• Daily with your customers. If you aren�t, someone else is. Daily with your team. Set the focus and remind them of how important their role is to our Shared Success.
  

• Gratitude=Happiness. Don�t forget to say thank you to our team, guests, and vendors. Reward & Celebrate with those who help us Win!
  

• Greet guests upon arrival with a warm and friendly demeanor.
  
• Manage check-in and check-out processes efficiently using hotel management software.
  
• Answer phone calls promptly, demonstrating excellent phone etiquette while addressing guest inquiries and reservations.
  
• Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
  
• Handle guest complaints or concerns with professionalism and resolve issues in a timely manner.
  
• Maintain accurate records of guest information and transactions.
  
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
  
• Assist in managing reservations through phone systems and online platforms.
  
• Uphold the hotel's standards of cleanliness and organization at the front desk area.
  

• Previous experience in a front desk or customer service role within the hospitality industry is preferred.
  
• Multilingual abilities are a plus, enhancing communication with diverse guests.
  
• Strong knowledge of hospitality management principles is beneficial.
  
• Excellent interpersonal skills with a focus on guest services.
  
• Proficient in using phone systems and hotel management software.
  
• Ability to work flexible hours, including weekends and holidays as needed.
  
• A positive attitude and commitment to providing outstanding service in a fast-paced environment.
  

Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 8 - 20 per week

Benefits:

• Employee discount
  

Schedule:

• Day shift
  
• Evening shift
  
• Holidays
  
• Morning shift
  
• Night shift
  

Work Location: In person