Front Desk Agent

Front Desk Agent

Duties:

• Greet and welcome guests upon arrival
  
• Check-in and check-out guests efficiently and accurately
  
• Provide excellent customer service and address guest inquiries and concerns
  
• Maintain a clean and organized front desk area
  
• Answer phone calls and direct them to the appropriate department or staff member
  
• Assist with reservations and ensure accurate booking information
  
• Handle guest complaints or issues in a professional and timely manner
  
• Process payments and maintain accurate records of transactions
  
• Collaborate with other hotel departments to ensure guest satisfaction
  
• Perform night audit duties as needed
  

Requirements:

• Previous experience in guest relations or hospitality preferred
  
• Excellent communication skills, both verbal and written
  
• Bilingual or multilingual skills are a plus
  
• Strong phone etiquette and customer service skills
  
• Proficient in using hotel management software systems
  
• Ability to handle multiple tasks simultaneously with attention to detail
  
• Flexibility to work night shifts, weekends, and holidays as required
  

Join our team as a Front Desk Agent and be part of a dynamic hotel environment. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. This role requires strong communication skills, attention to detail, and the ability to handle various tasks simultaneously.

We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you have a passion for hospitality and enjoy working in a fast-paced setting, we would love to hear from you.

To apply, please submit your resume highlighting your relevant experience in guest relations or hotel operations.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 18 - 32 per week

Benefits:

• Employee discount
  
• Flexible schedule
  
• Paid time off
  

Experience:

• Hotel Front Desk: 1 year (Required)
  

Ability to Commute:

• North Platte, NE 69101 (Required)
  

Ability to Relocate:

• North Platte, NE 69101: Relocate before starting work (Required)
  

Work Location: In person