At Mims Consulting Group, we provide specialized consulting services exclusively for the hospitality industry. Partnering closely with hotel owners, management companies, and independent operators, we deliver strategic solutions that drive financial performance, enhance market positioning, strengthen brand development, and boost customer engagement.
We are currently seeking a
Hilton Front Desk Agent to join our network on a contract basis. Knowledge of Hilton’s property management system (PEP) is required.In this role, you will deliver outstanding guest experiences by managing check-ins and check-outs, handling guest inquiries, and ensuring a welcoming and efficient front desk environment.
The ideal candidate is friendly, detail-oriented, and thrives in a fast-paced hospitality setting.
- Greet guests with a warm, welcoming attitude and assist with check-in/check-out procedures.
- Address guest inquiries and resolve issues or concerns promptly and professionally.
- Provide information about hotel services, amenities, and local attractions.
- Process guest reservations, requests, and payments accurately and efficiently.
- Maintain a clean and organized front desk area.
- Collaborate with other hotel departments to ensure guests have a seamless stay.
- Assist in managing guest requests and special accommodations.
- Ensure compliance with hotel policies, procedures, and safety standards.
- Knowledge of Hilton�s PM system (PEP) is required.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and problem-solving abilities.
- Proficient with hotel management software or ability to learn quickly.
- Flexible schedule, including evenings, weekends, and holidays.
- Career Path: Opportunity to transition into a permanent role.
- Great Culture: Be part of a positive, collaborative, and supportive team environment.
Job Type: Contract
Pay: $2,000.00 per month
Benefits:
- Employee discount
- Free parking
Work Location: In person
Salary
Monthly based
Location
NC , United States Chapel Hill, NC, United States
NC , United States Chapel Hill, NC, United States
