Do you enjoy welcoming, helping and meeting new people? Are you a service minded individual interested in a career in hospitality?
You are often time’s the first representative of the hotel that a guest comes in contact with, and as such one of the most important sources of public relations to our business. Therefore, confidentiality, cheerfulness, friendliness, honesty, politeness, and tactfulness are important traits that are expected at all times. Each guest must know they come first.
- Greet guests with warmth and professionalism during check-in and check-out following the standards of the franchise brand
- Process payments accurately and in accordance with policy
- Provide information about hotel amenities and local attractions
- Respond to guest concerns promptly and follow up to ensure satisfaction
- Complete daily shift reports and support night audit functions
- Ensure the front desk area is clean, organized, and welcoming
- Communicate key shift updates to fellow team members and management
- Handle guest room reservations and maximize sales opportunities
- Stay knowledgeable about systems and in-room amenities to assist guests
- Strong customer service skills with a focus on guest satisfaction
- Previous experience in a front desk or hotel environment a plus
- Proficient in phone etiquette and handling multi-line phone systems
- Ability to communicate effectively in multiple languages is a plus
- Experience in guest relations and providing exceptional hospitality services
- Must be able to stand or walk for extended periods during shifts
- Ability to lift up to 25 pounds occasionally (e.g., supplies, guest packages)
- Frequent use of computer, phone, and office equipment
- Ability to bend, stretch, reach, and move efficiently during guest interactions
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary
Hourly based
Location
NM , United States Albuquerque, NM, United States
NM , United States Albuquerque, NM, United States
