Front Desk Agent 2nd Shift

We are currently searching for a part time Guest Service Representative/Front Desk Agent to join our team at The GrandStay Residential Suites, Sheboygan, Wisconsin. Candidate must possess excellent customer service and produce high guest satisfaction ratings. The Guest Service Representative/Front Desk Agent position offers a unique opportunity for the right candidate who is seeking to excel at a hotel with a solid reputation for outstanding customer service. The right candidate must possess a friendly, courteous demeanor to all guests and fellow team members. Strive to deliver a “wow†factor of hospitality to all guests. Responsibilities include greeting guests, checking guests in/out, answering phones, handling payments, making reservations, laundry and more. Candidate must be able to multi-task and deal with a fast paced environment. Position is for 2nd shift, 3pm until 11pm. Weekends and some Holidays are required. 16 to 32 hrs per week. Primarily weekends. Please feel free to respond to the Indeed posting or stop in to pick up an application. No experience is required, but customer service experience is a plus. All duties are trainable.

• Greet customers promptly with a friendly and sincere welcome. Use a clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as hotel amenities and local attractions.
  
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  
• Complete registration process by inputting and retrieving information from the computer system, confirming information including number of guests and room rate. Promote all marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and area�s attractions.
  
• Promptly answer the telephone using a clear speaking voice. Answer telephone with the hotel�s scripted greeting. Input messages into the computer and retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Ensure all guest correspondences are kept confidential.
  
• Close guest accounts at time of check out and inquire guest of satisfaction. In the event of dissatisfaction, contact management immediately.
  
• Resolve issues such as location changes, providing additional room amenities and credit issues.
  
• Record guest comments or complaints by listening and offering assistance in order to resolve any problems such as price conflicts, insufficient heating/cooling, etc.
  
• Performs miscellaneous job-related duties as assigned.
  

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 16 - 24 per week

Work Location: In person