Description:
As a Front of House (FOH) Team Member at Loveland, reporting to the Front of Lead with support from F&B Leadership, you’re the face of our Food & Beverage operation. Whether you’re greeting guests at the register, stocking grab-and-go items, keeping self-serve stations clean and full, or bussing during the lunch rush, you help create a warm, welcoming atmosphere for every skier and rider who comes through our doors. Daily tasks include cashiering, restocking food and beverage items, maintaining cleanliness in the dining area, and jumping in wherever needed to keep things running smoothly. You’ll also engage in table touches, checking in with guests, answering questions, and helping them feel at home. This role is all about guest hospitality and creating memorable experiences. Flexibility is key as things move fast on the mountain, and you’ll be expected to adapt, problem-solve, and support both guests and teammates wherever needed. Every employee is responsible for providing a positive experience for our guests and employees, with safety and fun as our top priorities.
- Become knowledgeable of all menu items to accurately ring up guest orders and complete accurate payment transactions keeping in compliance with all Loveland cash handling policies.
- Maintain cleanliness in all dining & service areas maintaining all health department and Loveland food safety and cleanliness standards.
- Perform various front counter and dining area cleaning and storage activities such as grab-and-go stocking, dining table and counter cleaning, bussing, dishwashing, storage & rotation of food and supplies, and other duties as assigned.
- Engage with our guests by anticipating and responding to their needs through clear and pleasant communication and execute hospitality in the dining room by ensuring all guests receive prompt & continual care.
- Maintain a calm demeanor, especially during periods of high volume, to preserve a hospitable experience for our guests.
Requirements:
- High School Diploma or Equivalent Education and/or Experience.
- Ability to count US currency and accurately complete payment transactions.
- Ability to pass a background check.
- Ability to stand for extended periods.
- Withstand extreme hot and cold temperatures as found in typical kitchen environments.
- Winter outdoor work may be required, i.e. snow shoveling, loading/unloading delivery trucks, etc.
- Ability to lift or carry up to 25-50 lbs.
- Ability to learn POS sales point systems and functions.
- Ability to communicate fluently in English - speak and understand verbal and written communications.
- Bi-lingual in Spanish preferred
- Must be 16 years old
- Free Loveland Employee Season Pass.
- Free or discounted skiing & riding at over 30 other ski areas (restrictions may apply).
- This position is eligible for benefits including Voluntary Accident Injury Insurance, Voluntary Hospital Care Insurance, and Critical Illness Plans. (Must work a minimum of two days per week)
- Accrued sick leave.
- One shift meal provided daily on each day worked
- Ride breaks provided when possible
The Loveland experience is like no other. We have stayed true to the sport, our guests and our employees. Our experience is simple and straight forward. Our goal is for everyone to feel at home and to become a member of the Loveland family. Start your day at 10,800 feet, where an average of 400 inches of snow falls annually on 1800 skiable acres - all only 53 miles from Denver! Come join our family, share your passion for safety and the outdoors, and be a part of something special!
Salary
Hourly based
Location
CO , United States Georgetown, CO, United States
CO , United States Georgetown, CO, United States
