Field Service Technician

Our Branch is Retail Data Systems Northeast. We have 2 offices (Phila & Warrendale). Our Sales, Service & Support staff's coverage area is: Pa, NJ, DE, MD, DC, VA, West VA, OH, CT, RI, MA & NY. Retail Data Systems provides Point of Sale (POS) System service and support for supermarkets, grocery, and retail stores. With over 30 Plus offices and 500 professionals across the United States, RDS is the premier provider of POS Software and Hardware. Our team of support professionals assure our customers of the best 24/7/365 service available.

Retail Data Systems is seeking a highly skilled and experienced Field Service Technician to join our team in the Ridgway Pa. area. The successful candidate will be responsible for traveling to various locations to perform a range of maintenance, repair, and installation tasks for our NCR POS equipment. The ideal candidate should have some background in Field Service Maintenance on computers or electronic equipment, with the ability to analyze and troubleshoot issues on site. This is a fantastic opportunity to work on a diverse range of projects and develop your skills in a fast-paced and dynamic environment.

The Field Service Technician will be responsible for:

• Work Schedule Monday thru Friday 8am to 5pm. (Some Sat are required)
  
• Performing routine maintenance and repair tasks on NCR POS equipment, including fabricating custom parts as needed
  

• Provide installation, maintenance and repairs on customers IT hardware including but not limited to: POS, PC's, Printers, POS terminals, AP�s, servers, network switches, and hand held devices.
  

• Collaborating with customers to identify and address customer's issues. Represent customer in a manner that reflects positively on the image and reputation of the company
  
• Documenting all work completed, including parts used and time spent on site
  
• Meeting and exceeding customer expectations in terms of quality and service
  
• Working in a fast-paced environment with limited supervision
  

HS Diploma

Technical School Degree in electronics or computer technology

At least 1 year of hands-on POS/Computer repair experience in a customer field environment

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k) matching
  
• Dental insurance
  
• Flexible spending account
  
• Health insurance
  
• Life insurance
  
• Paid time off
  

Work Location: On the road