Field Service Technician (Level 4)

Are you an expert mechanic who thrives on independence and enjoys being the go-to problem solver? Empower Rental Group is looking for a self-motivated Field Service Technician for our Jasper, AL location to be the face of our company on job sites. We are a family of local equipment rental providers across the Southeastern US that began with 3 locations and have expanded to over 36 locations since 2021, with the goal of being the difference in the equipment rental industry by doing everything differently.

As a Field Service Technician, you will operate with a high degree of autonomy, managing your schedule and making critical decisions in the field. If you’re ready to own your work and join a company that’s shaking up the industry, we want to talk to you!. You will be a vital link to our customers, ensuring their equipment runs flawlessly. You will work independently from a fully equipped service truck to maximize equipment uptime and deliver exceptional service.

• Be the Expert in the Field: Travel to customer job sites to perform urgent service calls, complex diagnostics, and emergency repairs on our diverse fleet of heavy equipment.
  

+ Diagnose complex issues with heavy equipment powertrain, hydraulic, and electrical systems using a computer analyzer and traditional troubleshooting methods.

+ Completes complex repairs to the fleet.

+ Completes repairs on company vehicles.

• Manage Your Mobile Workstation: Take pride in maintaining and stocking your company-provided service truck to ensure you are prepared for any challenge.
  
• Drive Fleet Reliability: Execute scheduled preventative maintenance (PMs) and routine inspections at customer locations to prevent issues before they start.
  

+ Completes preventative maintenance such as changing filters, checking fluids, and filling tires.

+ Complete inspections.

• Leverage Technology: Utilize a company-provided laptop or tablet to accurately manage work orders, look up parts, and document all repairs and services in a timely manner.
  
• Act as a Trusted Partner: Professionally communicate with customers on-site, providing updates, explaining repairs, and training them on the proper use of equipment to ensure their success.
  

+ Assists customers with loading and unloading fleet orders.

+ Assists customers with questions/customer service as applicable.

• Support the Shop: When not in the field, you will assist the in-house team with more complex repairs and help mentor other technicians.
  

+ May perform repairs on the small fleet.

+ Complete standard repairs to the fleet.

+ Assists other mechanics with tasks such as lifting or moving heavy objects.

+ Completes any type of work with supervision.

+ Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.

+ Maintains a safe work environment and is committed to adhering to all company and customer-site safety policies.

+ Demonstrates behaviors aligned with the Company’s Core Values at all times.

+ Performs other related duties as assigned.

• Over 5 years of hands-on experience diagnosing and repairing heavy construction and/or aerial lift equipment. Experience with major brands is a plus.
  
• A Valid Driver�s License and the Ability to Drive Company Vehicles per Insurance Requirements may be required on a case-by-case basis, depending on branch needs.
  
• Excellent Customer Service Skills - for both internal and external customers.
  
• Self-starter who can work effectively with minimal supervision and manage your time and priorities in a dynamic field environment.
  
• Knowledge of diesel engines, diagnostics, powertrain, hydraulic, and electrical systems.
  
• Must be proficient with modern diagnostics tools and comfortable using mobile technology for work orders and documentation.
  
• Completes rental equipment preparation by the delivery date.
  
• Maintains a ready line.
  
• Achieves quality standards.
  
• A must-have own set of comprehensive mechanical tools is required.
  

• 401(k)
  
• 401(k) matching
  
• Free Employee Medical Insurance
  
• Health Insurance
  
• Dental Insurance
  
• Vision insurance
  
• Health Savings Account
  
• Employer-paid life insurance
  
• Employee Assistance Program
  
• Employer paid STD and LTD Disability benefits
  
• Paid Parental leave
  
• Paid time off
  
• Employee Referral program
  
• Retirement plan
  
• Employee Sharing Program
  
• Fast-growing environment with opportunities for advancement
  

Empower Rental Group is an Equal Opportunity Employer