Field Service Representative - Controls

The Field Service Representative - Controls is responsible for programming and editing controls systems, machine wiring, panel building, debugging, troubleshooting, and documentation of complete control programs for custom automation equipment in the field.

Responsibilities

• Program and develop control systems using PLC�s (Rockwell), PC�s (Ignition, etc), servo drives, robots (Fanuc Epson), and other specialized controllers specific to customer requirements.
  
• Troubleshoot controls and electrical equipment at the customer�s facility; execute the necessary adjustments to bring equipment up to running status.
  
• Make programming changes online for retrofitting or upgrading equipment.
  
• Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
  
• Ensure alignment of customer objectives with on-site work plan.
  
• Review/suggest additional tools or equipment to better operate or maintain customer equipment.
  
• Make recommendations to repair/replace only items that require repair/replacement.
  
• When assigned as a project lead, lead on-site team and communicate with customer and company�s Project Manager.
  
• Operate machinery to demonstrate equipment operation and analyze malfunctions.
  
• Supervise operators and maintenance workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
  
• Consult with engineering personnel to resolve uncommon problems in system operation and maintenance.
  
• Troubleshoot & adjust mechanical/electrical/controls equipment.
  
• Coordinate third party vendors and assist to resolve technical issues.
  
• Complete detailed Service Report for the services provided on a daily/weekly basis.
  
• Resolve customer issues through follow-up communication.
  
• This is a customer facing role where soft skills are just as important as your programming abilities. Communicate with internal and external customers to understand needs and support resources and solutions accordingly.
  
• Travel to both domestic and international customer locations for long and short-term support.
  
• Follow customer�s plant and safety regulations while at their facility.
  
• Advise management on customer satisfaction and product performance; make suggestions for product improvements.
  
• Must have experience with Robots (ABB, Fanuc, Epson) and Vision (SICK) systems.
  
• Ensure that all business activities are performed with the highest ethical standards and in compliance with the company Code of Business Conduct.
  

Qualifications

• A post-secondary diploma or degree specializing in Programming and Engineering.
  
• 5+ years of experience in a hands-on automation/controls environment.
  
• 5+ years of experience programming Programmable Logic Controllers (PLC), and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software.
  
• Database/Robot/Vision experience is preferred.
  
• Well versed in pneumatic, electrical, and multiple controls systems.
  
• Aptitude to read drawings, reference manuals & assembly system instruction guides.
  
• Ability to troubleshoot electrical panels and mechanical mechanisms, interpret mechanical drawings, electrical & pneumatic schematics.
  
• Familiar with NEC & NFPA 79 & international electrical standards.
  
• Capable of setting up Servos, VFD�s, remote I/O, Ethernet & Profibus networks as well as other electronic controls equipment.
  
• Experience in working directly with internal and external customers to resolve problems.
  
• Proficient with Microsoft Word & Excel.
  
• Ability to read, speak, write, & understand English in a professional manner.
  
• Ability to work effectively in a fast-paced environment.
  
• Excellent interpersonal & communication skills.
  
• Ability and willingness to travel up to 85%
  
• Must have valid Passport.
  
• Must be eligible and able to travel domestically & internationally within 30 days from hire date, as this is an essential job function.
  

Job Type: Contract

Pay: $40.00 - $45.00 per hour

Expected hours: 40 per week

Work Location: On the road