Field Sales Operations Lead, US Specialist Org, NAMER Field Operations

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AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving

revenue, adoption, and growth from the largest and fastest growing small- and

mid-market accounts to enterprise-level customers including public sector. The

AWS Global Sales (AGS) team interacts with leading companies and believes that

world-class support is critical to customer success.

The NAMER Global Sales Strategy & Operations team is seeking a driven, talented

and experienced Sales Operations Lead for the US (Area) Specialist organization.

Area Specialists engage directly with assigned customers in partnership with Field

Sales teams to provide subject matter expertise critical to advancing and launching

opportunities. Area Specialists are part of the Account Teams for account planning,

opportunity identification and pursuit (including RFP/RFIs, architecture

development), closing deals, and shepherding wins to post-sales teams. Acting as

the front-line touch point for Specialist customer engagement, Area Specialists

provide data and anecdotes on what is working and what is not back to GTM

Specialists and into Worldwide and Service teams. The FSO Lead for the US

Specialist Org will be a key business stakeholder and partner for the sales

leadership of this organization. This candidate will play a key role in supporting

excellence in strategy and operations in partnership with the sales leadership

team. This candidate would be expected to work cross functionally to help this

organization successfully land and execute against these strategic priorities. We

are looking for a hands-on and motivated self-starter who can navigate effectively

in a matrixed environment to drive business results.

This candidate will support the rhythm of the business activities such as Annual

Planning Cycles, Monthly Business Reviews, Quarterly Business Reviews, and

other cadenced reporting and metrics for this team.

This candidate will be expected to drive predictable reporting, analyze business

trends and make business recommendations to senior management based on these

analyses - all in an environment of rapid growth and increasing complexity. This

role will also lead the strategic definition of the key sales support systems and

processes to meet the growth trajectory of the business and achieve the revenue

and market development objectives. The ideal candidate has strong business and

financial acumen, broad technical skills, sales and marketing expertise and a deep

analytic background.

This position works with the several stakeholders supporting the extended

Enterprise Sales organization, such as Business Development, Marketing,

Professional Services, and the Partner team. The candidate must have the ability to

communicate effectively across multiple technical and non-technical business

units, as well as across other geographies as necessary.

The candidate will play a key role in defining processes for end-to-end execution of

territory planning and account alignment of the sellers in this organization, sales

compensation management, headcount planning, and revenue and goals planning.

A successful candidate is a person that has a proven work ethic that drives the

desired results. This is a hands-on position - the ideal candidate must be willing to

“roll up their sleevesâ€.

Key job responsibilities

• Business partner to sales leadership
  
• Help define the go-to-market strategy
  
• Work cross functionally to execute priorities
  
• Support rhythm of business activities
  
• Identify reporting issues, gaps in processes, and drive timely resolution.
  
• Work cross functionally to land and execute these priorities
  
• Support the management cadence for the business
  
• Develop routine and ad-hoc analytic reports to senior management regarding
  

business development initiatives, customer segment performance, performance

against goals, etc.

• Ensure reports contribute to business insight and decision-making,
  
• Develop relationships and processes with sales, partner, marketing, business
  

development, professional services, finance, HR, sales operations, and other

stakeholders to execute the operational priorities

• Assist Sales Managers in all aspects of evaluating their teams� performance.
  
• Identify reporting issues, gaps in processes, and drive timely resolution.
  

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

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• 10+ years of Microsoft Excel experience
  
• Bachelor's degree or equivalent
  
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
  
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
  

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• Experience using Salesforce (or other CRM tool) or BI tools
  
• Experience presenting to senior leadership
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.