Field Liaison

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Are you passionate about building strong relationships in your community? Do you thrive in a field-based role focused on outreach, training, and service quality? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Field Liaison I to join our team.

This role is responsible for developing and maintaining close working relationships with transportation providers and medical facilities through on-site visits, training, vehicle inspections, and real-time trip observations. You will play a vital role in contract compliance, provider education, and the successful execution of Modivcare's Safe Driver Program and TripCare platform.

Location: Field-based with up to 80% travel within the assigned region.

(South Portland, ME.)

This role…* Builds relationships with transportation providers and facilities through face-to-face meetings, calls, and presentations.

• Performs scheduled and random provider visits to ensure driver and vehicle compliance with contract standards.
  
• Conducts medical facility visits to provide training and education on processes and technology platforms.
  
• Completes annual and as-needed vehicle inspections in accordance with contract requirements.
  
• Maintains required certifications to train providers on PASS and wheelchair securement techniques.
  
• Oversees driver and attendant participation in Modivcare�s Safe Driver Program and related training compliance.
  
• Supports the adoption and usage of Modivcare�s TripCare platform and mobile application.
  
• Collaborates with internal teams to identify risks, resolve provider or facility issues, and provide follow-up.
  
• Promotes Modivcare initiatives to transportation providers, healthcare facilities, and case managers.
  
• Contributes to special projects and outreach campaigns as needed.
  
• Requires up to 80% local travel.
  

We are interested in speaking with individuals with the following…* High School Diploma required.

• Two (2) plus years of experience, or equivalent combination of education and/or experience.
  
• Previous experience in healthcare, insurance, auditing, training, or presenting preferred.
  
• CTAA and NSC certifications preferred (or ability to obtain).
  
• Strong verbal and written communication skills, with public speaking ability.
  
• Relationship-building mindset with excellent interpersonal and customer service skills.
  
• Proficient in Microsoft Word, Excel, and Outlook.
  
• Familiarity with Salesforce preferred.
  
• Bilingual capability recommended.
  
• Must have a valid driver�s license and clean driving record.
  
• Ability to work flexible hours and travel extensively within the region.
  
• Able to use a hands-free mobile phone.
  

Salary: $18.81-$25.40/hr.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:* Medical, Dental, and Vision insurance

• Employer Paid Basic Life Insurance and AD&D
  
• Voluntary Life Insurance (Employee/Spouse/Child)
  
• Health Care and Dependent Care Flexible Spending Accounts
  

Pre-Tax and Post * -Tax Commuter and Parking Benefits

• 401(k) Retirement Savings Plan with Company Match
  
• Paid Time Off
  
• Paid Parental Leave
  
• Short-Term and Long-Term Disability
  
• Tuition Reimbursement
  
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
  

• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
  
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com