Family Services Office Supervisor

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8/16/2025 (8:00 PM EDT)

25-04688

Family Services Office Supervisor

Pay Grade

17

Salary

$55,834.32 - $83,752.56 Annually

Employment Type

EXECUTIVE BRANCH | FULL TIME | INELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Hiring Agency

Cabinet for Health & Family Services | Dept for Community Based Services

Location

111 Edgewood Plaza Drive

Nicholasville, KY 40356 USA

The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.

Description

The Kentucky Department for Community Based Services (DCBS) is a multi-faceted agency that provides services and programs to enhance the self-sufficiency of families; improve safety and permanency for children and vulnerable adults; and engage families and community partners in a collaborative decision-making process.

DCBS is searching for a Family Services Office Supervisor who is driven to succeed in helping people and advance family self-sufficiency. With professionalism and integrity, our agency offers services to families to ensure safe, stable homes for the children of the Commonwealth.

The Family Services Office Supervisor is a skilled team member, providing a vital link between the children, families and local community partners. This position supervises a team of dedicated social workers and an office support assistant. The Family Service Office Supervisor serves as mentor and support for staff while providing policy and procedure guidance on a daily basis. This individual must be detail orientated and have experience communicating with the public. The employee is expected to perform at the highest quality to ensure services to the vulnerable citizens. This is a demanding position that requires maturity, self-discipline and ability to work overtime.

For more information on the Department for Community Based Services, please visit our website at: https://chfs.ky.gov/agencies/dcbs/pages/default.aspx

Career growth is encouraged through training and mentoring. Benefits include health and life insurance, flexible work schedules, paid sick and vacation leave, and retirement benefits.

Responsibilities include but are not limited to:

• Act as direct supervisor to unit staff.
  
• Staff cases regularly to identify protective factors and risks for the families and individuals we serve.
  
• Direct staff on tasks to complete to ensure the ongoing safety and protection of children and vulnerable adults.
  
• Review and evaluate casework.
  
• Conduct personnel management including interviewing candidates for hiring, handling employee complaints and grievances, and recommending appropriate disciplinary action when needed.
  
• Complete all phases of the employee evaluation process.
  
• Identify training needs for unit staff and develop plans for training as needed through in-service training, seminars, unit meetings, and other avenues.
  
• Monitor and approve staff use of leave and overtime.
  

The ideal candidate will have:

• Strong verbal and written communication skills.
  
• Excellent time management and organizational skills.
  
• Good customer service skills.
  
• The ability to work well under pressure.
  
• A willingness to encourage and mentor the staff under your supervision in order to help them succeed in their positions.
  

The position you are applying for has access to or use of federal tax information (FTI) or meets the statutory definition of front-line staff. Therefore, pursuant to IRS Publication 1075 and 900 KAR 1:009 or KRS 194A.062 and 900 KAR 1:050, applicants for this position in the Cabinet for Health and Family Services (CHFS) shall submit to a fingerprint-based criminal background check by the Department of Kentucky State Police and the Federal Bureau of Investigation.

CHFS participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that CHFS has violated its E- Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or https://www.e-verify.gov/

Minimum Requirements

Working Conditions

Incumbents working in the job title typically perform duties in an office setting.

Probationary Period

This job has an initial and promotional probationary period of 12 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Beth Bowles at beth.bowles@ky.gov or 502-782-1469.

An Equal Opportunity Employer M/F/D