Exit Booth Agent - Sky Harbor Airport - Full Time

National

Phoenix, AZ

Regular Full-Time

USD $17.00 / Hour

Hiring for our Roles in the Phoenix Area and Northern Arizona

+1 480-785-4396

bailey.j.antrim@em.com

Overview

Enterprise, Alamo and National Car Rental has an exciting opportunity for an Exit Booth Agent. The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

• Sunday - Thursday 4:00 pm - 12:30 am
  
• Sunday Thursday 9:00 am - 5:30 pm
  
• Friday - Tuesday 9:00 am - 5:30 pm
  

Job location: Sky Harbor Airport Rental Car Center

Responsibilities

• Prepare all rental documents accurately and completely
  
• Verify car information and VIN number for security and car control
  
• Provide additional service to Emerald Aisle members by offering our refueling option
  
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
  
• Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers
  
• Provide all customers with undivided attention while assisting them at the exit booth
  
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions
  
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
  
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
  

Qualifications

• Must be at least 18 years of age
  
• Must have at least 1 year of face to face customer service experience within the last 5 years
  
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  
• No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years
  
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  
• Must not have interviewed with Enterprise for a customer service position at Sky Harbor in the last 12 months