Epic Training Specialist

Under the direction of the IT Manager, the Training Specialist is responsible for training end-users (clerical, clinical staff and providers) on the proper use of our EMR/EHR functions and features. As Southeast Mississippi Rural Health Initiative, Inc. continues to add new front office staff, providers and nursing staff, this trainer will provide individual and group training and support in startup, basic and advanced use of Epic. The Training Specialist will work to understand existing workflows and help train individuals to work effectively in the new system. This trainer will also demonstrate knowledge and skills to appropriately communicate and interact with the staff, patients, families and visitors of all age groups, while being sensitive to their cultural and religious beliefs.

• Conduct classroom training to providers, nursing and office staff
  
• Build and maintain the training environment
  
• Develop, enhance and/or modify existing curriculum including training materials for trainers and end-users
  
• Develop, implement, and deliver knowledge, behavioral, and skill-based learning
  
• Access the development and performance needs of the target audience
  
• Make knowledgeable recommendations to enhance learning
  
• Tracks issues and resolutions using system ticketing software for visibility of issues and resolution
  
• Contribute to development and updating of instructional material to assist in training
  
• Demonstrate working knowledge of effective training techniques, adult learning, curriculum development and continuous quality improvement
  
• Maintain and develop knowledge and skills in assigned technical and/or non-technical content areas
  
• Maintain a professional appearance and attitude
  
• Performs other related duties as required to accomplish the objectives of the position
  
• Completes the required IT/Security trainings prior to the deadline
  

• 2-3 years of prior training experience, preferably in healthcare
  
• Ability to travel to all SEMRHI clinic practices
  
• Ability to teach/present one on one, in a group session, or in front of a large audience (including providers)
  
• Strong verbal communication and oral presentation skills
  
• Proven ability to learn new software systems easily
  
• Prior work experience in clinical practices strongly preferred
  

• Ability to communicate and train staff in a pleasant and effective manner.
  
• Strong interpersonal skills and ease with building/establishing rapport with an array of people and teams
  
• Demonstrated ability to learn new technologies
  
• Ability to work in a fast paced, team-oriented environment
  
• Ability to take initiative and move activities forward with limited direction
  
• Strong time management skills with the ability to manage multiple activities and deadlines
  
• Proficient level in Microsoft Word, Outlook, Excel, and PowerPoint applications
  
• Proficiency learning and using computer-based applications
  

• Must be able to pass a criminal background check, drug screen and physical assessment.
  
• Must be willing to do local and out-of-state travel.
  
• Must be able to sit, stand, or walk for long periods of time.
  
• Must be able to lift a minimum of 10 lbs. routinely.