Entry Level Account Manager - Baltimore, MD

Medical Diagnostic Laboratories(MDL), a member of Genesis Global Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses.

MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS).

MDL is looking to expand its sales force throughout the U.S. We are seeking a high-energy, self-motivated individual to join our sales team. As an Entry Level Account Manager, you will be responsible for maintaining a large client base of existing customers for MDL and serve as a liaison between management and customers to resolve any customer issues.

• Grow client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients
  
• Establish positive long-term client relations
  
• Educate and train clients, research problems and coordinate solutions between the laboratory and client
  
• Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies
  
• Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required
  
• Maintain knowledge of competitors and their presence in assigned territory
  

• 1-3 years of successful customer service experience.
  
• Well-developed multi-tasking, organizational skills, and detail orientation are key to success
  
• Energy, motivation, enthusiasm, and integrity
  
• Excellent written and verbal communication skills
  
• Must demonstrate sound judgment and decision-making ability
  
• Computer proficiency in MS Office, Excel, e-mail and internet functions
  
• Knowledge of laboratory testing and competing products.
  
• Must be able to travel within the coverage area and occasionally nationwide
  

• Use hands to handle, control, or feel objects, tools, or controls
  
• Ability to sit, stand and walk
  
• Ability to drive motor vehicle
  

• Requires frequent traveling by motor vehicle
  
• May be exposed to various workplace environments when meeting with customers
  

• Medical Assistant certification or Associate Degree, BA/BS preferred.
  

• Competitive Salary
  
• Medical, Dental & Vision Insurance
  
• Short and Long Term Disability
  
• Life Insurance
  
• Dependent Care Flex Spending Account
  
• Voluntary Policies (Accident, Hospital Indemnity, Critical Illness & Supplemental STD)
  
• Identity Theft Protection
  
• 401(k) Plan
  
• Paid Vacation & Holiday
  
• Business Professional Environment
  

Visit us at http://www.mdlab.com

Medical Diagnostic Laboratories, LLC is an equal opportunity employer.