Enterprise Applications Engineer

SUMMARY Overview of the position

The Enterprise Applications Engineer will be responsible for implementing, managing, maintaining and updating of enterprise applications. The Enterprise Applications Engineer will be integral part of the life cycle of applications with a strong focus on Microsoft Office 365 tenants and products. The Enterprise Applications Engineer will help with requirements gathering, putting together requirements documents and help in making sure the projects are on track for successful completion. The Enterprise Applications Engineer should have a bachelor’s degree in information technology or equivalent with 5+ years of relevant experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements are intended to describe the general nature of the level of work being performed by an individual assigned to this job. Other duties may be assigned.* Provides guidance and leadership on applications and related services to departments, including reviewing system documentation, feasibility, design, testing, training and implementation.

• Administer and maintain Enterprise Applications such as Merlin, M365, ADD, etc.
  
• Design, deploy, and manage Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Intune, and AAD. Create and prepare requirements documents and project plan.
  
• Administer and maintain the Microsoft 365 tenant, including licensing, compliance, and service health monitoring.
  
• Implement and enforce Microsoft 365 security and compliance policies (DLP, conditional access, MFA, etc.).
  
• Provide Tier 2/3 support for Microsoft 365-related incidents and requests.
  
• Collaborate with IT Security to ensure Microsoft 365 environment adheres to security best practices and regulatory requirements.
  
• Maintain system documentation, configuration details, and standard operating procedures.
  
• Stay current with Microsoft 365 product updates, roadmap changes, and best practices.
  
• Develop and deliver user training or documentation to ensure adoption and best usage of M365 tools. Supports all escalations from the IT Helpdesk; provides after-hours and on-call support as necessary.
  
• Works in conjunction with IT Department to analyze and resolve problems associated with technical applications and recommends solutions for changing needs.
  
• Coordinates the resources needed to meet client and/or business objectives related to software applications.
  
• Performs other related duties as assigned.
  

INTERACTION

This position will closely interact with the IT Director, IT team members, project stakeholders and internal /external project resources.

EDUCATION/YEARS EXPERIENCE* Bachelor’s degree in information technology or related field.

• Proven experience (5+ years) managing and supporting Microsoft 365 environments.
  
• Completed Microsoft 365 certifications.
  
• Strong knowledge of Microsoft Exchange Online, Teams, SharePoint Online, OneDrive, and Intune, Purview.
  
• Experience with Azure Active Directory (AAD), Entra, conditional access policies, and identity management.
  
• Familiarity with PowerShell scripting for automation and configuration.
  

REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.KNOWLEDGE, SKILLS, AND ABILITIES* Advanced-level knowledge of IT standards/policies.

• Ability to convey technical information in non-technical terms multi-task, and prioritize and manage time effectively while also ensuring accuracy of work through attention to detail
  
• Knowledge of information technology disciplines, e.g., software applications and interfaces, production operations, quality assurance and systems management, etc.
  
• Excellent communication and organizational skills as well as the ability to work as part of a team
  
• Ability to provide training to all levels within the organization.
  
• A high degree of confidentiality required.
  
• Ability to work in a fast-paced, always changing environment.
  
• Ability to juggle multiple projects, tasks and issues.