The Member Support Representative creates a remarkable experience consistent with our brand personality, core values, service promises, mission and vision with all internal and external relationships. Provides exceptional service at all member touchpoints including answering all incoming calls and electronic communications. Provides information and member support concerning the credit union and its products and services to members and employees. Through creating member loyalty, you must excel in core contributor relationships by offering share and loan products. Educate and empower members to utilize e-services.
Knowledge of:
+ Perform minor math calculations
+ Organize time effectively
+ Communicate effectively and professionally with members and the public through phone and e-channels
+ Work independently and efficiently
+ Pay attention to details, be proficient and accurate
+ Be flexible and handle more than one task at a time
Standing- 10%
Sitting- 60%
Bending-3%
Squatting- 2%
Walking- 10%
Lifting- 7% 5-15 lbs
Twisting-3%
Driving- 5%*
This position works extensively with our members, both internal and external, primarily through the telephone.
Duties performed are in an office environment. Requires occasional traveling to branches to fill in as a Teller as needed or to attend outside classes.
You’re currently accessing MegaHiring N/A. If you’re looking for opportunities or advice in United States, click the button below.