Electronic Payments and Card Services Manager

DO YOU WANT TO MAKE A DIFFERENCE?

Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community - providing financial value, exceptional service, and state-of-the-art convenience to our members.

Position Title: Electronic Services Manager

Department: Electronic Services

FLSA Classification: Exempt

Reports to: Vice President, Member Support

Employee Benefits

One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.

In addition to competitive pay, we are proud to offer a comprehensive benefits package.

• Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
  
• Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
  
• Medical and Dental Plan Premium Waiver Option
  
• 401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
  
• Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
  
• Vacation Cash-Out Program
  
• Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
  
• Company Pays for Employee Group Basic Life With AD&D Insurance
  
• Company Pays for Employee Long Term Disability Insurance
  
• Company Pays for Employee Long Term Care Insurance
  
• Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
  
• Employee Assistance Program (EAP)
  
• Employee Loan Discount
  
• Company Subsidizes 50% for Adult Monthly Bus Pass
  
• Cash Reward Employee Referral Program
  
• Workiversary Cash Reward and Gifts
  
• Internal and External Professional Development Opportunities
  
• And Many More!
  

Position Purpose

This position manages the Electronic Services Department to ensure accurate and timely daily operations which include processing all member account related electronic transactions and addressing any operational issues. Primary responsibilties include, but are not limited to, overseeing the debit/credit card program, electronic payments and member support for those services.

Essential Functions

• Manages, coaches, trains and counsels� staff to enable them to perform at a high level. This includes performance management, setting and meeting department goals, establishing specific measurements, and addressing personnel issues.
  
• Provides training to new and existing department staff, as needed.
  
• Plans and assigns duties for the department. Ensures cross-training of staff.
  
• Responsible for performance evaluations of staff and for recommendations of salary adjustments, position changes, and disciplinary actions.
  
• Manages delivery of products and services under the responsibility of the department. Implement and develop procedures for new products and services. Recommend changes to products and services, as needed.
  
• Develops, administers and enforces credit union procedures and practices regarding electronic services and operation support. Ensures proper internal controls are in place.
  
• Constantly reviews and revises policies, procedures and practices to improve service and comply with any changes in regulations and the industry. Maintain current procedures manual.
  
• Responsible for privacy and confidentiality of member information. Ensure compliance with all security procedures of the credit union.
  
• Provides reports to VP Member Support on performance measurements and status of the department.
  
• Performs timely analysis of results. Recommend solutions to areas that require improvement.
  
• Assists Senior Management in developing short- and long-range plans, strategic plans, and credit union measurements.
  
• Supports and carries out the strategic objectives of the credit union.
  
• Performs other duties as necessary.
  

Performance Standards

• Department is run in an efficient manner with minimum disruption in member service.
  
• Employees are trained effectively.
  
• No errors in processing job responsibilities.
  
• Stay up to date with respect to industry trends and developments for electronic payments and related topics
  
• Products and services assigned to the department are managed to ensure service to members.
  
• General ledger accounts are reconciled, and suspense items are cleared in a timely manner.
  
• Specific goals and objectives for the department are met in a consistent and timely manner.
  
• Timely reporting to management.
  
• Timely completion of performance evaluations for all staff
  

Qualifications

Education/Certification:

Four-year degree or equivalent work experience.

Required Knowledge:

Must be proficient in MS Office Suite.

Proficient knowledge of financial institution applications.

Experience Required:

Six plus years financial industry or credit union management experience.

Five years supervisory or management experience.

Skills/Abilities:

Requires the development, preparation, and monitoring of budgets.

Able to multi-task, work under pressure and meet deadlines.

Excellent customer service & interpersonal skills.

Able to work in a fast-paced environment.

Effective and clear verbal and written communication skills.

Foster team work.

Excellent coaching and mentoring skills.

Excellent analytical, creative, and problem-solving skills.

Activities and Requirements of this Position

Repetitive Motion:

Movements frequently and regularly required using wrists, hands, and/or fingers.

Communication Skills:

Must frequently convey detailed or important instructions or ideas accurately and quickly.

Visual Abilities:

Average visual acuity necessary to read, prepare and inspect documents or products.

Hearing:

Able to hear average or normal conversations and receive information.

Physical Strength:

Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.

Reasoning Ability:

Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.

Mathematics Ability:

Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.

Language Ability:

Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.

Working Conditions

Air-conditioned, smoke-free office setting.

Attendance Requirements

Please note that scheduled attendance requirements may change due to business needs.

Business Hours

Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.