DSD Operations Manager

JOB TITLE DFD Operations Manager CLASSIFICATION Exempt

DEPARTMENT Operations STATUS Full-time

REPORTS TO Regional Manager DFD GRADE 11e

PURPOSE

The DFD Operations Manageris accountable for leading a team of Fleet Managers and Planners to provide the most efficient transportation solutions for our customers.

ACCOUNTABILITIES

Oversee daily operations, ensuring compliance with safety, legal, ethical, and profitability standards while optimizingefficiency.

Manage driver performance, including training, coaching, and disciplinary actions, while administering safety programs.

Monitor loads proactively, addressing service failures, weather delays, and equipment issues with timelycommunication.

Enhance customer relationshipsand collaborate with vendors to streamline equipment management.

Lead problem resolutionby identifyinginefficiencies, analyzing key metrics, and implementing process improvements.

Review operational performancewith leadership and adjust workflows to meet customer demands.

Ensure effective communicationacross operations, drivers, and all levels of management.

Leadership and Management

This position supervises others and is responsibleforbeing results oriented, collaborative, delegatingeffectively and strivingfor harmony, ensuring team effectiveness.

Accountable for hiring and for continued development of direct reports.

Provides current, direct, complete, and "actionable" positive and corrective feedback to others.

Reduce workforce turnover by improving employee relations.

Handles discipline and termination of employees in accordance withcompany policy.

Holds self and others accountable to demonstrateAscend/DTSs Values: Zero Safety Events; Be Courageous; Act with Integrity; Inspire Trust; Teamwork; Have Fun and Build a Legacy.

QUALIFICATIONS

Minimum 5 years of experience in operations managementin a driver facing role inthe transportation industry.

Knowledge ofDOT Rules & Regulations.

Availability to be reached after hours for operational situations, if relative to position.

KNOWLEDGE, SKILLS, AND TRAITS

Strong leadership, coaching, and team development skills.

Effective self and team management with attention to detail.

Excellent communication for customer interactionsand collaboration across all levels.

Proficiencyin Microsoft Officeand ability to work with TMS (TMW, PeopleNet).

Experience setting and achieving KPI-driven goals.

Independent decision-making and strategic problem-solving.

Strong relationship-building to drive results in a team-orientedenvironment.

Ability to meet deadlines and deliver exceptional servicethrough planning and engagement.

Dedicated to fostering a culture of trust and safety.

EDUCATION, CERTIFICATIONS, & LICENSE REQUIREMENTS

High School Diploma or GED with relevant experience.

Bachelor’s Degree preferred.

EQUAL EMPLOYMENT OPPORTUNITY COMMITMENT

Ascend/DSD is an equal opportunity employer committed to a diverse, inclusive environment where all individuals may grow and thrive, respecting the different experiences that each employee brings to their job. Ascend/DSD believes that a diverse work environment results in a better experience for employees and customers and makes Ascend/DSD stronger.

With our mission of diversity and inclusion in mind, we provide equal employment opportunities to all qualified persons without regard to race, color, national origin, gender, pregnancy (including childbirth and related medical conditions), religion, age, disability, citizenship, sex (including sexual orientation, gender identity or expression), marital status, ancestry, genetic information, veteran and/or military status, or any other characteristic protected by applicable federal, state, or local law or Ascend/DSD policy.

This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position, other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.

Employee’s acknowledgment constitutes employee’s understanding of the principal accountabilities and duties of the position and certifies that they are physically able to perform the necessary duties in the work environment.