Donor Relations Representative

Iowa PBS is seeking a Donor Relations Representative to be the friendly, knowledgeable voice connecting with our generous supporters. In this role, you'll build meaningful relationships with donors, provide top-notch service, promote giving opportunities, and support fundraising efforts - all while championing the mission of public television. If you’re organized, people-focused, and passionate about making a difference, we’d love to hear from you!

Resume and cover letter should be sent attention to:

Rob Hilbert, President

Iowa PBS Foundation

Rob.hilbert@iowapbs.org

Questions about the position may be directed to Rob Hilbert, President of the Iowa PBS Foundation via email at rob.hilbert@iowapbs.org or by calling (515) 725-9801.

The Donor Relations Representative plays a crucial role in maintaining and enhancing donor relationships. This position involves responding to donor questions, handling donor service activities, and performing various clerical assignments. The representative ensures a high level of donor satisfaction by addressing concerns, managing membership matters, and promoting fundraising initiatives.

1. Achieve a high level of donor satisfaction and further the Foundation's mission to foster giving to support Iowa PBS.

2. Record any correspondence in donor's record and advise staff of recurring problems or trends.

3. Listen and respond to donor concerns and questions on the phone. Investigate donor complaints.

4. Correspond with donors by mail, email and telephone regarding donations.

5. Fundraising activities:

a. Make outbound calls or send emails to donors (ex. to thank them for their recent gift or address donor needs).

b. Make outbound calls or emails to donors who have stopped donating to encourage a new donation

c. Promote giving as a recurring monthly or annual donor

d. Promote donor benefits such as Iowa PBS Passport, MemberCard, Brit Com Club, Pets Club and Kids Club.

6. Provide technical support to donors regarding Iowa PBS Passport, the PBS online streaming service.

7. Manage thank-you gifts offered to donors:

a. Manage inventory of thank-you gifts

b. Manage weekly fulfillment of thank-you gifts

c. Process returned thank-you gifts

d. Manage online display of thank-you gifts on the Iowa PBS website

e. Assist in promotion of thank-you gifts during on-air fundraising campaigns

8. Perform any other related duties as required or assigned.

• Competency in Microsoft Office (Word and Excel) and Google apps. Experience using a database/CRM, preferably Salesforce.
  
• Strong verbal communication for phone and in-person interaction and written communication skills for emails and letters to donors.
  
• Ability to listen actively and empathetically to donor concerns or questions.
  
• Identify recurring issues/trends and advise staff accordingly.
  
• Experience in graphic design.
  
• Willingness to learn new technologies and share that information with inquiring donors.
  

• Three to five years� work experience in customer service
  
• Two-year related degree or some college preferred
  

This job description is not intended to be all-inclusive. Employee may be assigned other related duties to meet the ongoing needs of the organization.

Full time, hourly, regular at will non-exempt employee. Limited remote work is a privilege that may be granted after successful completion of the employee’s 90-day performance review.

The Iowa PBS Foundation is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals and encourages prospective employees and incumbents to discuss potential accommodations with the employer.

Iowa PBS Foundation staff members are not State of Iowa employees. The Iowa PBS Foundation is a separate nonprofit organization that works to foster giving to support Iowa PBS.

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• Employee assistance program
  
• Flexible spending account
  
• Health insurance
  
• Life insurance
  
• Paid time off
  
• Retirement plan
  

Education:

• High school or equivalent (Required)
  

Experience:

• Customer service: 3 years (Required)
  

Ability to Commute:

• Johnston, IA 50131 (Required)
  

Ability to Relocate:

• Johnston, IA 50131: Relocate before starting work (Required)
  

Work Location: In person