- Competitive salary
- Health insurance
- Paid time off
If you’ve worked in
HVAC, plumbing, or home services dispatching, and you know how to keep technicians busy, customers happy, and the day flowing right - we want you on our team!Communicating with customers to
confirm appointments, update arrival times,Job Debriefs, keeping tech motivated,invoicing and handle scheduling changes.Working closely with service managers and call takers to
maximize revenue opportunities and fill the board.Monitoring technicians throughout the day to
adjust schedules as needed for emergencies or priority calls.Handling
high-pressure situations with calm and professionalism - you’ll be the heartbeat of our daily operation!Ensuring
world-class customer service from first call to final invoice.- 1-2+ years of dispatching experience, preferably in HVAC, plumbing, or home services.
- Someone who can think fast, solve problems, and manage a busy schedule with confidence.
- Strong communication skills - you�ll be in constant contact with both techs and customers.
- Organized and detail-oriented - you know how to keep track of every moving part.
- Able to stay calm under pressure and prioritize urgent calls.
- Comfortable using dispatching and CRM software (we�ll train you on ours).
A
positive, team-first work environment - we work hard and have fun doing it!Growth opportunities as we continue to expand!
Join
One Hour Heating & Air and Benjamin Franklin Plumbing - where great service starts with great dispatching. If you’re ready to be a key part of a winning team, we want to meet you!- 100% paid medical for employee
- 401K with 100% match up to 4% of salary
- 10 days PTO to start, 15 after 5 years
- 6 Paid Holidays
- Access to Dental, Vision and Disability insurance
- Amical professional workplace.
Salary
Hourly based
Location
DE , United States Wilmington, DE, United States
DE , United States Wilmington, DE, United States
