Disability Entitlements Specialist

Catholic Charities of Baltimore is currently seeking a Disability Entitlements Specialist, who will ensures that the people supported in the Gallagher Services community living group homes obtain the maximum entitlement benefits for which they qualify. This position also maintains electronic records of all benefits documents and tracks the status and progress for each person in all the benefits categories. The hybrid work schedule is Monday - Friday, 8:30am - 4:30pm.

• Maintains up-to-date knowledge of each person supported in the Gallagher community living group homes, including their current benefits, income, resources/assets, employment (if applicable), and other relevant information regarding their entitlement benefits eligibility. Takes ownership of ensuring information is accurate and current by communicating proactively with program management and accounting colleagues.
  
• Monitors and tracks annual Medicaid Waiver redetermination due dates for each person supported. Ensures timely submission of redetermination packets with all required supporting documentation. Accurately and electronically documents progress, including State approval, and follow up with applicable State agencies to resolve any delays or outstanding issues when necessary.
  
• Maintains accurate tracking of Social Security Disability and Supplemental Security benefits for each person supported. Proactive in researching and addressing any changes in benefits, resolving issues directly with local Social Security offices. Identifies and applies for additional benefits individuals may qualify for, ensuing timely action and thorough documentation throughout the process.
  
• Monitors SNAP (Food Stamps) benefits for each person supported, ensuring eligible individuals are promptly enrolled. Actively researches any changes or disruptions in benefits and takes initiative to resolve issues quickly. Maintains accurate records and communicates updates as needed to support continuity of benefits.
  
• Tracks annual HUD subsidies redetermination due date for each eligible individual. Completes and submits all required documentation for annual redetermination, as well as move-in and move-out documents. Ensures accuracy, timeliness, and compliance with HUD requirements, while maintaining thorough records of all actions taken,
  
• Completes and tracks all required reports related to benefits and eligibility, including annual Social Security Representative Payee reports and Medical Update reports. Responds promptly to special requests from government agencies, as needed, ensuring accuracy, timeliness, and compliance with all reporting requirements.
  
• Consults with program management in need of information or guidance related to entitlement eligibility, including medical insurance.
  
• Ensures accurate, timely, and complete submission of information and documentation to external auditors reviewing individual�s benefits. Maintains preparedness and responsiveness throughout the audit process to support compliance and transparency.
  
• Stays informed of changes in laws, regulations, and requirements related to entitlement benefits, ensuring ongoing compliance and appropriate adjustments to Agency practices.
  
• Performs other duties as assigned.
  

• Bachelor�s degree in social work, human services, or related field.
  
• Two years� experience working with DDA regulations, Medicaid Waiver requirements, and entitlement eligibility criteria.
  
• Experience managing Social Security Disability (SSDI), Supplemental Security Income (SSI), Medicaid, Medicare, and SNAP benefits, including resolving issues with agencies such as the Social Security Administration, Department of Human Services, HUD, and local health department.
  
• An equivalent combination of education and experience may be considered.
  

• Exhibits exceptional relational and customer service skills, building strong connections and providing top-tier service.
  
• Displays excellent organizational skills and meticulous attention to detail, ensuring accuracy and efficiency.
  
• Demonstrates excellent verbal and written communication skills, ensuring clear and effective exchanges.
  
• Demonstrates accountability by working independently, requiring minimal direction or supervision.
  
• Acts with discretion, tact, and professionalism in all situations, maintaining confidentiality and integrity.
  
• Solid grasp of clerical procedures and systems such as managing Outlook calendar, email, and
  
• Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook. Basic knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is a must.
  

• Hybrid work options are available, contingent upon business needs and performance expectations in alignment with the Agency�s policy.
  
• Flexibility may be required to work beyond standard hours, including weekends and holidays, as needed.
  
• Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
  
• Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.
  
• Moving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.
  
• Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
  
• Assessing the accuracy, neatness, and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.
  

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
  
• Vacation/sick/holiday pay
  
• 403(b) Retirement Plan with a discretionary employer contribution
  
• Tuition Advancement
  
• Paid Parental Leave
  

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.