Director of Patient AR Services

Description:

Jordan Valley Community Health Center (JVCHC) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical, dental, vision, and behavioral health. Our mission is simple: Improve our community’s health through access and relationships. By working collaboratively with partners and continually innovating, JVCHC strives to be a leader in providing essential healthcare for the underserved, ensuring everyone in our community has access to quality healthcare.

The Director of Patient AR Services reports to the EVP/CFO and is a management role focused on overseeing the patient accounts receivable functions within Jordan Valley. This includes managing payment posting, denials and non-contractual adjustments, collections, and ensuring compliance with relevant regulations. The director analyzes AR reports and drives the resolution of complex AR issues.

Direct, plan and manage the day-to-day administrative and operational activities of payment posting, AR follow-up, and denial management for multiple clinical specialties.

Partner daily with the Director of Revenue Integrity and the Director of Patient Engagement and staff to maximize Revenue Cycle efficiencies and reimbursement.

Develop recommendations for policies, procedures, and system improvements, and upon approval by EVP/CFO implement, while ensuring regulatory compliance.

Other responsibilities:

• Manage AR functions: Oversee all aspects of accounts receivable, including collections, and payment posting.
  
• Ensure Compliance: Ensure adherence to state and federal regulations related to AR management and collections.
  
• Develop Policies and Procedures: Create and implement policies and procedures for efficient and compliant AR operations.
  
• Monitor and Analyze AR: Track key performance indicators (KPIs) related to AR, analyze reports, and identify areas for improvement.
  
• Resolve Complex Issues: Collaborate with the Investigate and resolve complex billing and payment issues.
  
• Financial Reporting: Prepare scheduled and on demand financial reports and forecasts related to accounts receivable.
  
• Team Leadership: Supervise and mentor a team of AR professionals, fostering a collaborative and high-performing environment.
  
• Revenue Cycle Optimization: Collaborate with other departments to optimize the revenue cycle and maximize reimbursement.
  

Skills and Qualifications:

• Strong AR knowledge: Extensive understanding of healthcare billing, coding, and reimbursement processes.
  
• Collaboration skills: are the abilities that enable individuals to work effectively with others to achieve a common goal. These skills include communication, active listening, problem-solving, and the ability to build trust and respect within a team.
  
• Leadership Skills: Proven ability to lead, motivate, and develop a team.
  
• Communication Skills: Excellent verbal and written communication skills for interacting with staff, payers, and other stakeholders.
  
• Problem-Solving Skills: Ability to identify and resolve complex issues related to billing and collections.
  
• Regulatory Compliance: Thorough understanding of healthcare regulations and compliance requirements.
  
• Software Proficiency: Familiarity with EPIC EHR, healthcare billing, and AR software systems.
  

Key Considerations:

• Leadership Presence: Be visible, approachable, and a positive force for change.
  
• Adaptability: Be prepared to adapt your approach based on new information and evolving circumstances.
  
• Focus on Results: Keep the overall goals of the organization in mind and strive to achieve measurable results.
  
• Team Empowerment: Empower the team to take ownership of their work and contribute to the overall success of the revenue cycle.
  

In essence, the Director of Patient AR Services plays a critical role in ensuring the financial health of a healthcare organization by optimizing revenue cycle management and maintaining regulatory compliance.

Benefits Overview:

• Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits. Includes access to telemedicine services via Teladoc.
  
• Health Savings Account (HSA): Available for employees in the High-Deductible Plan with employer contributions and tax advantages.
  
• Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs, allowing pre-tax contributions for qualified expenses.
  
• Dental and Vision Coverage: Dental insurance through Cigna�s DPPO network and vision coverage through EyeMed�s Insight network.
  
• Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
  
• Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost, with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.
  
• Employee Assistance Program (EAP): Free confidential support for personal and professional challenges, including counseling and crisis intervention.
  
• Additional Voluntary Benefits: Options for critical illness, accident, hospital care, and pet insurance through MetLife.
  
• Pay on Demand Available
  

Holidays:

• Nine paid holidays per year.
  

Health Requirements:

All employees are required to provide proof of vaccination for Flu, Hepatitis B and Tuberculosis (TB) as part of our commitment to maintaining a safe and healthy workplace.

Application Process:

Interested applicants should submit a resume and cover letter through the JVCHC career portal at Careers & Education - Jordan Valley. Applications will be accepted on a rolling basis until the position is filled.

Jordan Valley Community Health Center is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Requirements:

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
  
• Master's Degree preferred but not required.
  
• Relevant certifications in revenue cycle management strongly preferred (CRCR, HFMA, or similar)
  
• Minimum of 5 years of experience in a role with similar scope and responsibility.