- Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution.
- Providing fault analysis to customers� various core operating systems and platforms,
- providing support, and applying desktop fault resolution for the approved application suite.
- Ideal candidate should have 2-3 Years� experience in Windows Desktop support.
- Provide first/second-level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Should have basic knowledge of the Mac operating system, to support Apple pc users.
- Install, upgrade, support, and troubleshoot printers, and computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, and printers.
- Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
Job Type: Contract
Pay: $200.00 - $220.00 per day
Application Question(s):
- Are you ok with Backfill role (On-Demand role)?
- What is your current location?
- Your expected rate per hour/per day?
- Are you ok to work as freelancer with 1099 contract?
Work Location: In person
Salary
USD 200 - 220 /daily
Daily based
Location
AR , United States Mountain Home, AR, United States
AR , United States Mountain Home, AR, United States
