Dental Office Manager

The leading and arguably most visible dental (Implant & General Dentistry) practices in Utah are looking for a Practice Director (quarterback) to lead and build on our success. You’ve seen our patients on TV, billboards, and social media proudly showing off their smile makeovers. We love what we do and it shows.

Candidate must be business-minded, understanding the importance of team leadership, KPIs and monitoring all aspects of a top-tier dental practice. The Director will guide and ensure the Schedule Manager, Care Coordinator, Treatment Plan Specialist, and Lead Assistant are all functioning efficiently as a team. We are looking for an individual who can fit into our culture and help create a great environment where our patients and employees can thrive

• ensure the delivery of quality dental care to patients
  
• respond efficiently to patient and doctor needs and inquiries
  
• resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards
  
• Direct the positions of patient schedule manager, care coordinator, treatment plan specialist, and lead assistant
  
• recruit and select office staff to meet operational requirements
  
• train, develop and performance manage staff to meet performance standards
  
• determine staff schedules and ensure operational standards are met
  
• manage employee relations and make certain staff have the necessary resources and support
  
• monitor and interpret the daily operations KPI scorecard
  
• monitor and maintain the office budget
  
• organize and oversee supply purchases, equipment upgrades and operations expenses
  
• complete administrative functions including bank deposits, revenue posting, and invoice processing
  
• oversee collections and accounts receivable
  
• write business correspondence and reports
  
• run and analyze management reports
  
• support marketing and promotion initiatives
  
• take responsibility for the appearance and functionality of the office
  
• maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA
  

• Bachelor's or Associate's Degree preferred
  
• management or supervisory experience, preferably in healthcare
  
• experience in dental assisting and/or dental office management
  
• knowledge of dental office procedures
  
• knowledge of accounting and administrative principles and procedures
  
• knowledge of insurance plans and claims processing
  
• knowledge of Open Dental or similar software often required
  
• knowledge of MS Office
  

• communication skills
  
• planning and organizing
  
• problem analysis and problem-solving skills
  
• judgment and decision-making skills
  
• integrity
  
• teamwork
  
• customer service orientation
  

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• Dental insurance
  
• Health insurance
  
• Paid time off
  

Ability to Commute:

• Bountiful, UT 84010 (Required)
  

Ability to Relocate:

• Bountiful, UT 84010: Relocate before starting work (Required)
  

Work Location: In person