Demonstrator

Additional Considerations (if any):*

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle†and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Demonstrator

Department: Grocery

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Prepares a demonstration of a product for the customers in the store. Offers customers samples of the product, explains the product and makes suggestions for preparation.

Core Competencies:* Partnerships

• Growth mindset
  
• Results oriented
  
• Customer focused
  
• Professionalism
  

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home, Service Managers

Direct Reports: None

Primary Duties and Responsibilities:* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee�s designated department or elsewhere in the store.
  
• Makes an effort to learn customers� names and to address them by name whenever possible.
  
• Assists customers by: (examples include)
  
• escorting them to the products they�re looking for
  
• securing products that are out of reach
  
• loading or unloading heavy items
  
• making note of and passing along customer suggestions or requests
  
• performing other tasks in every way possible to enhance the shopping experience.
  
• Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
  
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  
• Prepares product for sampling.
  
• Offers samples to customers.
  
• Answers customers� product related questions.
  
• Explains products and makes suggestions on preparation.
  
• Organizes items needed to do demonstration.
  
• Insures adequate supplies are available.
  
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  
• Adheres to company policies and individual store guidelines.
  
• Reports to work when scheduled and on time.
  

Secondary Duties and Responsibilities:* Stocks supplies needed for demonstration.

• Assists in other areas of store as needed.
  
• Performs other job related duties and special projects as required.
  

Education and Experience:

High school or equivalent experience. Less than six months of similar or related work experience.

Physical Requirements:* Must be physically able to perform light work exerting up to 20 pounds of force occasionally; up to 10 pounds of force frequently; and a negligible amount of force constantly to move objects.

• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
  

Knowledge, Skills, Abilities and Worker Characteristics:* Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.

• Ability to do simple addition and subtraction; copying figures, counting and recording.
  
• Must have the ability to have increased contact with people, interview or advise people.
  

Working Conditions:

This position is exposed to dirt, noise, and potential electrical shock on a daily basis. This is a fast pace work environment.

Equipment Used to Perform Job:

Grill and kitchen utensils.

Contacts:

Has daily contact with the general public.

Are you ready to smile, apply today.