Location(s)
- Posting Location: Cary, North Carolina
Country
United States
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
06-Aug-2025
Job ID
10275
We are seeking a forward-thinking Data Scientist to join our Observability & Reliability team. This role will be instrumental in transforming how we leverage observability, ITSM, and business data to drive predictive insights, enable autonomous operations, and elevate the experience of our technology and business partners.
Key Responsibilities:* Develop and deploy predictive models using observability, ITSM, and business data to proactively identify and resolve service issues.- Partner with engineering and operations teams to embed AI/ML capabilities into our AIOps and automation platforms.
- Architect and maintain data pipelines that feed into our experience health data lake, enabling anomaly detection, pattern recognition, and real-time insights.
- Advance our journey toward autonomous infrastructure by contributing to self-healing and event-driven automation initiatives.
- Collaborate with stakeholders to define and track metrics that measure resiliency, reliability, and service health.
- Support the evolution of our governance and analytics capabilities from manual to AI-enabled, with a focus on data quality and prediction accuracy.
- Strong problem-solving skills with the ability to drive a project to conclusion.
- Excellent communication skills and the ability to translate complex data into actionable insights.
- Strong proficiency in Python, R, or similar languages, and experience with data platforms (e.g., Spark, Databricks, Snowflake).
- Familiarity with observability tools (e.g., Elastic, NexThink, Prometheus, Grafana) and ITSM platforms (e.g., ServiceNow).
- Experience with cloud platforms (AWS, Azure, GCP) and infrastructure automation tools (e.g., Ansible, Terraform).
This role directly supports our GI strategy pillars of Resiliency and Modernization by:
- Enabling predictive insights and AI-powered self-healing infrastructure.
- Advancing our AIOps framework and data lake initiatives to deliver proactive, intelligent service delivery.
- Supporting our mission to build sustainable technology advantages and position MetLife as a fintech leader.
It also reflects the New Frontier leadership principles by:
- Driving a commercial mindset through data-driven decision-making.
- Prioritizing for impact by focusing on high-value predictive analytics and automation.
- Moving with speed and discipline by embedding AI and observability into our core operations.
The expected salary range for this position is $100,000 - $115,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
$100,000 - $115,000
Salary
USD 100,000 - 115,000 /yearly
Yearly based
Location
NC , United States Cary, NC, United States
NC , United States Cary, NC, United States
