Customer Success Specialist

Customer Success Specialist

Location: Hybrid - Malibu, CA (3 days/week in office)
Type: Full-Time

Overview

ClickMint is hiring a proactive, people-first

Customer Success Specialist to serve as the connective tissue between our high-growth clients and our internal strategy, product, and engineering teams. This isn’t a support role-it’s a strategic function critical to client retention, expansion, and performance outcomes.

The ideal candidate is equal parts relationship-builder, problem-solver, and growth strategist. You’ll work closely with e-commerce brands at the forefront of their industries, helping them extract maximum value from ClickMint’s AI-powered optimization engine and high-touch service model-all from our sun-drenched Malibu office just steps from the beach.

About ClickMint

ClickMint is a boutique, tech-powered conversion rate optimization agency that helps tomorrow’s leading e-commerce brands scale smarter. Founded by the creator of one of

Inc. Magazine’s Top 50 marketing firms in the U.S.-a 7-time Inc. Fastest-Growing Privately Held Company and 2-time Best Workplace honoree-ClickMint is grounded in deep performance marketing expertise and built to define the future of intelligent growth.

We combine advanced generative AI with top-tier talent across CRO, UX design, and engineering to turn conversion bottlenecks into compounding growth. Serving a curated portfolio of digitally native brands across fashion, beauty, wellness, and home, ClickMint offers the sophistication of an enterprise solution with the agility and attention of a high-touch consultancy.

If you’re excited by the idea of working with ambitious clients, cutting-edge tech, and a tight-knit team of category-best thinkers-plus beachside views and a collaborative office culture-you’re in the right place.

What You’ll Do

• Own customer relationships from onboarding through renewal, ensuring satisfaction, retention, and measurable growth
  
• Serve as the client�s advocate internally-translating their goals, feedback, and friction points into actionable insights for product and strategy teams
  
• Monitor account health using engagement, performance, and usage metrics to proactively identify churn risks and upsell opportunities
  
• Lead regular strategy check-ins and performance reviews with clients
  
• Collaborate with our design and engineering teams to support implementation of variant tests and conversion experiments
  
• Maintain accurate documentation of customer interactions and project milestones in our CRM (Salesforce or similar)
  
• Support execution of client-specific deliverables tied to growth objectives and test roadmaps
  
• Deliver white-glove service with a strong bias for problem-solving, speed, and empathy
  

What You Bring

• 3+ years in customer success, account management, or sales-ideally within a SaaS, e-commerce, or performance marketing environment
  
• Exceptional communication skills with the ability to translate complex data into clear, actionable insights
  
• High emotional intelligence and a customer-obsessed mindset
  
• Proficiency with CRM tools (e.g. Salesforce, HubSpot) and project management platforms (e.g. Asana, Notion)
  
• Analytical thinking and comfort working with performance metrics and optimization benchmarks
  
• A proactive approach-you anticipate problems and act before they become blockers
  
• Comfort in a fast-paced, hybrid work environment with in-person collaboration as a core part of the culture
  

Why Join ClickMint?

• Hybrid setup in Malibu-steps from the ocean, built for creativity and collaboration
  
• Work with ambitious e-commerce brands and a team of best-in-class operators
  
• Fast-scaling agency with a productized edge and real traction in the market
  
• Founded by a proven leader with multiple Inc. Magazine accolades across growth and culture
  
• Opportunity to grow alongside a company redefining CRO for the AI era
  

Let’s build smarter growth together. Apply now.

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• 401(k)
  
• Dental insurance
  
• Happy hour
  
• Health insurance
  
• Internet reimbursement
  
• Paid time off
  
• Vision insurance
  
• Work from home
  

Work Location: Hybrid remote in Malibu, CA 90265