Customer Success Architect III

About GitHub: As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.

Locations: In this role you can work from Remote, United States

Overview:

GitHub enables organizations to succeed by fostering collaboration for better software development. The Customer Success Architect role focuses on building strong technical relationships, driving business growth, and aligning GitHub solutions with customer digital transformation goals. This includes identifying customer needs, matching them to product features, and ensuring effective technology adoption. The role bridges technical and business objectives in collaboration with GitHub Customer Success Managers and supports customer enablement through readiness resources, fostering successful implementation and adoption of GitHub technologies.

Responsibilities:

Customer and Industry Insights* Align customer business requirements with product features to support their digital transformation goals, ensuring technology meets their specific needs.

• Leverages business insights, global best practices, and industry expertise to inform account strategy and growth opportunities. Collaborates with global teams to gather data, assess performance, and identify risks, providing actionable recommendations for customer success and adoption
  

Trusted Advisor* Leverage IT, industry, and business insights to coach GitHub teams on customer strategies and provide technical guidance for positioning GitHub solutions.

• Advise technical and business stakeholders on embedding DevSecOps using GitHub narratives.
  
• Simplify complex technical concepts for diverse audiences and inspire collaboration among customers, partners, and GitHub teams to drive business transformation.
  
• Serve as the customer's advocate by relaying feedback and challenges to internal teams, escalating critical issues to ensure effective solutions and support for the customer.
  

Customer Enablement* Uses existing and new readiness resources to support enablement plans for customer technology adoption. Communicates the value of GitHub solutions, aligning them with customer environments and providing tailored recommendations.

Partnership* Partner across GitHub Revenue and Product teams (Customer Success Manager, Account Executives, Solutions Engineers, Product Managers, and Support Engineers) to define and execute account strategy.

Specialty Responsibilities* Engage in post-sales activities with large customers, aligning stakeholders to drive solution implementation and fostering strong relationships within the customer organization

Qualifications:

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• 5+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
  

+ OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 3+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience

+ OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 1+ year(s) experience in technical consulting, technical consultative selling, or related technical/sales/industry experience

+ OR equivalent experience

• 2+ years experience in driving technical transformation in enterprise organizations, specializing in software development, DevOps, including CI/CD pipelines, and open-source practices
  
• Ability to travel up to 25% to serve business or client needs
  

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• 3+ years experience orchestrating technical, support, and/or partner teams
  
• Experience in business consulting, or customer-facing experience
  
• Experience orchestrating technical, support, and/or partner teams
  
• Skilled in articulating DevOps and DevSecOps value, with a deep understanding of industry trends and patterns
  

Compensation Range: The base salary range for this job is USD $75,920.00 - USD $201,440.00 /Yr.

In addition, this role also has the opportunity to earn sales incentives. On target earnings (OTE) is based on a 80/20 base salary/sales incentive.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. GitHub Leadership Principles:

• Customer-obsessed
  
• Ship to learn
  
• Growth mindset
  
• Own the outcome
  
• Better together
  
• Diverse and inclusive
  

• Model
  
• Coach
  
• Care
  

• Create clarity
  
• Generate energy
  
• Deliver success
  

Who We Are: GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are-because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement: GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!