Our team is growing and we are looking for a customer focused individual to supervise and guide a team of customer service representatives, while also spending a significant portion of their time directly assisting customers via phone support. This hybrid role combines leadership and hands-on customer service, ensuring the team meets performance goals, resolves issues efficiently, and maintains high levels of customer satisfaction.
- Unmatched company culture
- Industry-leading pay rates
- Emotional support dogs onsite!
- Paid time off
- 401(k) with Company Match
- HealthDental Insurance
- Company-paid life insurance
- Growth and advancement opportunities
- Birthday cupcakes
- Company BBQ's, friendly contests and fun events!
- Strong customer service and/or scheduling background
- Prior supervisory experience
- Ability to pass a drug and background check
- Advanced customer service skills
- Ability to multitask proficiently
- Well organized and acutely detail oriented
- Excellent phone presence and communication skills
- Must be able to make quick judgement calls regarding the best plan of action
- Proofreading and preparing estimates and invoices for processing
- Accounting software experience preferred
- Geographical knowledge of the greater Anchorage area
- Advanced level skills with Microsoft Office software
- High school diploma or general education degree (GED)
- Advanced level knowledge of software technologies
- Prior experience in HVAC, plumbing or electrical preferred
Salary
USD 27 - 35 /hourly
Hourly based
Location
AK , United States Anchorage, AK, United States
AK , United States Anchorage, AK, United States
