Customer Service Representative - Visual Communications Specialist

Job Description:

Visual Communications Specialist

Also Known as: CSR, Customer Service Representative

POSITION DESCRIPTION

This position is responsible for sales activities from lead generation through the project management process. Develop and implement agreed upon Sales and Marketing Plan which will meet both personal and business goals of expanding customer base in the marketing area. Work with the center’s management and support teams for the achievement of customer satisfaction and revenue generation.

RESPONSIBILITIES

1. Serve as first point of contact for walk-in, email, E-commerce, and telephone customers.

2. Demonstrate the ability to carry on a business conversation with customers and decision makers.

3. Consultatively sell and make recommendations to prospects and clients using various products and Brand Standards.

4. Follow up on new leads and referrals resulting from telephone, marketing and email activity.

5. Develop a complete understanding of pricing and proposal models.

6. Complete all paperwork and follow established center procedures from initiation through completion of a project (i.e., Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, and reporting).

7. Prepare estimates and establish/maintain estimate follow-up procedures.

8. Communicate with customers on order status and changes to the production schedule.

9. Execute a variety of marketing functions: In-center database mailings based on targeted POS

lists, thank you cards 5-7 days after order is picked up, implement a call-mail-call program, distribute press releases regarding center activities, execute FASTMAIL campaigns, etc.

10. Maintain an attractive retail environment (clean, organized and functional).

11. Support the center Franchisee or center manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperwork. Ensure WIP summary is up to date.

12. Prepare status reports, including activity, closings, follow-up, and adherence to goals for weekly sales meetings. Participate in center staff and sales meetings.

13. Assist in the implementation of company marketing plans as needed.

14. Identify and resolve customer satisfaction issues.

15. Adhere to all company policies, procedures and business ethics codes.

16. Contact customers within 3-5 days or order pick-up/delivery to confirm the customer satisfaction.

17. Participate in and practice the brand mentality of “Everybody Sellsâ€. Constantly be looking for sales opportunities for the center.

18. Understand the sales process enough to consult with customers to determine project needs and solutions.

ADDITIONAL RESPONSIBILITIES

1. Assist in collection of accounts receivable.

2. Coordinate shipping schedules and delivery of merchandise and services.

WORKING CONDITIONS

1. Working conditions are normal for an office and a light manufacturing environment. Report to Franchisee or manager.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training
  
• Paid time off
  
• Professional development assistance
  

Ability to Commute:

• Sanford, FL 32771 (Preferred)
  

Ability to Relocate:

• Sanford, FL 32771: Relocate before starting work (Preferred)
  

Work Location: In person