Customer Service Representative Nights and Weekend

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
  
• Handle front desk related tasks:
  

o Answering phone calls in a polite and friendly manner to assist with questions or concerns.

o Taking info calls and tours

o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.

• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
  
• Help maintain the neatness/cleanliness of the club.
  

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer�s wants and needs.
  
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer�s perspective) and works together to solve the problem.
  
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
  
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
  

Minimum Qualifications

• Honesty and good work ethic
  
• Strong customer service skills
  
• Basic computer proficiency
  

Physical Demands

• Standing and walking at least 75% of the shift
  
• Talking in person or on the phone at least 75% of the shift
  
• Must be able to lift to 50 lbs. less than 30% of the time.
  

Benefits

• Dollars for Scholars Program
  
• Employee Appreciation Program
  
• Free Membership for self and one family member or friend
  
• Team Member Support Team
  
• Health, Dental and Vision Insurance
  
• Critical Illness Insurance
  
• Short Term Disability Insurance
  
• Accident Insurance
  
• Voluntary Life Insurance
  
• Pet Insurance
  
• HSA
  
• Advancement Opportunities