Customer Service Representative

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibilities will include handling inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills and a passion for helping others.

• Answers inbound customer contacts (telephone calls / chats /email, etc.) using an automated system and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and healthcare, and/or forwards calls to appropriate personnel.
  
• Answers online chat using an automated system and responds to basic customer questions and provides consultancy utilizing knowledge and expertise on insurance and healthcare.
  
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.
  
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
  
• Interfaces with team members, management, and customers in reference to customer service issues.
  
• Review and recommends modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
  
• Conducts outbound customer contact (telephone calls/ chats / email, etc.) to members in response to customer direction or other business needs.
  
• Other duties as assigned.
  

• High School Diploma or equivalent, 2-year post-high school Degree, or Bachelor�s degree. Typical, 2-4 years of working experience in related fields
  
• A minimum of two years of previous experience for a government or private sector inbound customer service center or related field. (Preferred)
  
• Knowledge of basic help desk software, computer software and Microsoft Office applications.
  
• Problem-solving skills to bring inquiries to effective resolution.
  
• Customer service skills with an emphasis on written and oral communication to respond to inquiries professionally.
  

• Hours of Operation: 7:45 AM -5:00 PM, Eastern Time, Monday - Friday candidate must be able to work any assigned 8-hour shift between these hours.
  
• Work environment is onsite in Washington DC.
  

Join us as we strive to deliver outstanding service while fostering a positive work environment!

Job Type: Full-time

Pay: From $2.00 per hour

Work Location: In person