Customer Service Representative

BFS - Brothers Food Service is a leading food distribution company in Texas, specializing in fresh produce and specialty foods for fine dining establishments. With over 40 years of experience, BFS operates from locations in Houston, Dallas, Austin, and San Antonio, delivering the coolest and highest quality products to its clients. Renowned for exceptional service and a mini-broadline experience, ensuring unmatched freshness and variety for discerning culinary professionals.

Brothers Food Service (BFS) is seeking a talented and energetic Customer Service Representative to join our team. In this role, you will be responsible for assisting customers by providing product and service information and resolving technical issues.

· Handle customer inquiries and complaints

· Route any complaints to the appropriate department

· Coordinate with other departments regarding produce orders

· Provide information about products and services

· Troubleshoot and resolve product issues and concerns

· Document and update customer records based on interactions

· Develop and maintain a knowledge base of evolving products and services

· Previous experience in customer service, sales, or related fields

· Ability to build rapport with clients

· Ability to prioritize and multitask

· Positive and professional demeanor

· Excellent written and verbal communication skills

· Produce experience is a plus

· Bilingual is a plus

· 401(k)

· Dental insurance

· Health insurance

· Paid time off

· Vision insurance

· Day shift

· Evening shift

· Monday to Friday

· Weekends as needed

· In-person

· High school or equivalent (Preferred)

· Customer Service: 1 year (Preferred)

BFS - Brothers Food Service is a premier distributor of fresh produce and specialty foods, dedicated to serving fine dining and white tablecloth establishments across Texas. With over 40 years of experience, BFS delivers the highest quality products and exceptional service to its customers. Our extensive network, including locations in Dallas, Houston, Austin, and San Antonio, ensures we cover more of Texas than any other produce distributor.

BFS stands out for its commitment to food safety, premium equipment, and an unwavering focus on providing the freshest products-what we call the 'coolest' in the industry. Our team of buyers work diligently to source and supply an array of gourmet items, flying in herbs and specialty vegetables nightly to meet the diverse needs of our clientele.

At BFS, we pride ourselves on our deep-rooted history, extensive industry expertise, and the ability to consistently exceed the expectations of fine dining establishments throughout Texas.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
  
• Dental insurance
  
• Health insurance
  
• Paid time off
  
• Vision insurance
  

Ability to Commute:

• Katy, TX 77493 (Required)
  

Ability to Relocate:

• Katy, TX 77493: Relocate before starting work (Preferred)
  

Work Location: In person