Cleaners, comprising Great American Dry Cleaners and Five Star Dry Cleaners, is the leading provider of high-end, environmentally friendly dry and wet cleaning services in the Bay Area. As a family-owned business, we pride ourselves on our state-of-the-art equipment and a highly trained staff dedicated to excellence in textile care.
We are seeking a Customer Service Manager to join our team at Cleaners. In this role, you will oversee customer service operations, ensuring exceptional service delivery while managing a dedicated team. Your leadership will be vital in maintaining our reputation for quality and customer satisfaction.
- Lead and manage the customer service team to ensure high-quality service standards.
- Develop and implement customer service policies and procedures to enhance customer satisfaction.
- Monitor team performance and provide coaching to improve service delivery.
- Handle escalated customer inquiries and resolve issues promptly and effectively.
- Collaborate with other departments to optimize service processes and address customer needs.
- Manage scheduling, payroll, and budgeting for the customer service department.
- Proven experience in a customer service management role, preferably in retail or service industries.
- Strong organizational skills with the ability to manage multiple tasks effectively.
- Excellent communication skills, both verbal and written, with a focus on phone etiquette.
- Familiarity with retail math and budgeting processes is essential.
- Bilingual candidates are encouraged to apply for enhanced communication with diverse customers.
If you are passionate about delivering exceptional customer experiences and leading a dynamic team, we invite you to apply today to be part of our family at Cleaners!
Job Type: Full-time
Pay: $22.00 - $30.00 per hour
Benefits:
- Dental insurance
- Health insurance
Shift:
- 10 hour shift
- 8 hour shift
- Evening shift
- Morning shift
Work Location: In person
Salary
USD 22 - 30 /hourly
Hourly based
Location
CA , United States Larkspur, CA, United States
CA , United States Larkspur, CA, United States
