Customer Experience Agent (Video Support)

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Now Hiring: Customer Experience Agent (Video Support) - Onsite in Morrow, GA

Starting Pay: $17/hour + Earn Up to $1 More with Pay-for-Performance

Full-Time | Retail Hours | In-Center Role

Are you a people person with a passion for delivering great customer service? Do you thrive in a fast-paced environment and love the energy of retail? We're looking for confident, tech-comfortable individuals to join our new team supporting one of America's best-loved department store brands - through

live video chat.

This is not your typical call center role. Our Customer Experience Agents engage with customers via

live video - not phone - offering personalized, face-to-face support from our Morrow, GA contact center. If you're comfortable being on camera and ready to create standout customer experiences, we want to meet you.

Multiple Start Dates Available

Get set up for success with hands-on, paid training from day one

Two weeks of paid in class training

• 100% Attendance in training is mandatory
  

August

08/25

September

09/08

09/22

October

10/06

10/13

10/20

10/27

Final shift assignment will be determined after training.

Open availability is required within our hours of operation

• Monday-Sunday
  
• 9:00 AM - 10:00 PM
  

• Note: Black Friday is a mandatory working day
  

What You'll Do

• Support customers via live, two-way video - no phones, no scripts
  
• Help with product inquiries, order questions, returns, and general service needs
  
• Represent the brand with professionalism, warmth, and authenticity
  
• Navigate multiple systems with ease to find fast, accurate solutions
  
• Deliver retail-level customer care in a digital-first environment
  
• Meet individual and team performance goals to earn bonus pay
  

Who You Are

• At least 18 years old
  
• Able to work on-site full-time in Morrow, GA
  
• Available for retail-style hours (including evenings, weekends, and holidays)
  
• Comfortable being on live video to assist customers - camera is required for all interactions
  
• Have great communication skills and a friendly, confident presence
  
• Previous retail, hospitality, or customer-facing experience preferred (no call center experience needed!)
  
• Able to use basic technology and quickly learn new software tools
  

Why You'll Love Working Here

• Competitive base pay $17/hr plus up to $1/hr. performance bonus rewarding your hard work and dedication
  
• Convenient location - easily accessible with a food court and retail shops just steps away
  
• Points-based recognition program - earn rewards you can redeem for gift cards, tools, electronics, designer items, and more
  
• Exclusive employee cell phone plan - only $25/month per line for unlimited talk, text, and data (up to 5 lines)
  
• Comprehensive benefits package - medical, dental, and vision insurance options to support your health
  
• Company-paid life insurance - peace of mind for you and your loved ones
  
• Short-term and long-term disability coverage
  
• Voluntary critical illness, accident, and hospital indemnity insurance
  
• Employee Assistance Program (EAP) - free, confidential resources for mental health, financial, and personal support
  
• Pet insurance - because your furry family matters too
  
• 401(k) retirement plan - plan for your future with company-supported savings
  
• Advancement opportunities - grow with us through internal promotion paths
  
• Vibrant team atmosphere - enjoy spirit days, birthday and holiday celebrations
  
• Supportive leadership - we're invested in your success with training, feedback, and mentorship
  

Ready to Apply?

If you're excited to deliver real human connection in a digital space, this is your chance. Apply now and let your retail roots shine in a fresh, innovative role.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Original Title: Customer Experience Agent (Video Support)

Req Id: R25_04117

Posted At: Thu Aug 07 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Customer Service

Full Time

Morrow, Georgia, United States