Customer Care Coordinator

Job Opportunity: Customer Care Coordinator

Location: Remote-friendly | Type: Full-Time | Team: Claims & Customer Experience

About Claimify

At

Claimify, we’re reimagining what it means to support people navigating the disability benefits process. As a fast-growing, tech-enabled company, we bridge the gap between insurers and individuals with clarity, compassion, and data-driven tools that simplify decision-making and drive real results.

Our mission is to create a community that empowers confident claim decisions-and our people are at the heart of that mission. Grounded in our core values-

Community, Integrity, Empowerment, and Creativity-we foster a culture where big ideas are encouraged, collaboration is celebrated, and every voice matters.

We’re proud to have a tenured leadership team from the legal, insurance, and software worlds-mentors who are passionate about helping you grow. If you're ready to make a meaningful impact with a company that values both purpose and performance, we want to meet you.

The Role: Customer Care Coordinator

If you love solving problems, helping people, and working in a fast-paced, mission-driven environment, this role will feel like home. As a

Customer Care Coordinator, you’ll guide claimants through their Social Security Disability (SSDI) journey-supporting them at every stage: from application to hearing to appeal.

You’ll be the connection point between our clients, government agencies, and internal teams-making sure every step of the process is smooth, accurate, and supportive. This isn’t just admin work-it’s human work. You’re helping people access life-changing benefits, and you’ll have the training, tools, and leadership support to do it well.

What You’ll Do:

• Evaluate referral information to determine eligibility based on SSA guidelines
  
• Complete online SSDI applications while guiding claimants through each question
  
• Prepare cases at the Hearing Level and Appeals Council with legal team support
  
• Request and manage medical and vocational evidence to build strong case
  
• Draft legal correspondence and help attorneys prepare essential documents
  
• Provide excellent service through high-volume calls and real-time claimant support
  
• Maintain detailed case records and track all customer interactions and documents
  
• Hit (and exceed!) KPIs for quality, conversions, and communication excellence
  

What You Bring:

• Associate�s degree OR equivalent experience in disability, insurance, legal, or government sectors
  
• 2+ years of customer service experience
  
• 1+ year of experience in one or more of the following
  
• Salesforce
  
• Social Security or Disability claims
  
• Long-Term Disability
  
• Paralegal or legal support
  
• Data analytics
  
• Passion for helping others and solving problems
  
• Sharp attention to detail and analytical thinking
  
• Strong communication skills, both verbal and written
  
• Bilingual in English and Spanish? Even better!
  

Why You'll Love Working at Claimify:

• Competitive salary + 401K
  
• Generous PTO + 12 paid holidays
  
• Medical & dental insurance
  
• Flexible schedules & remote work options
  
• Career development and mentorship
  
• Room to grow and innovate
  
• Volunteer Time Off (VTO)
  
• LTD benefits
  

Join us in making a difference-one claim, one call, and one person at a time. At Claimify, your work matters. Let’s build something meaningful together.

Ready to apply? We’d love to hear from you.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
  
• 401(k) matching
  
• Dental insurance
  
• Health insurance
  
• Paid time off
  
• Vision insurance
  

Work Location: Remote