Customer Care Agent - Palmer House Hilton

Customer Care Agent - Palmer House Hilton

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Be a part of 150 years of world-class service and carry it forward into the next century! Centrally located in downtown Chicago’s loop and accessible to public transportation makes it easy to get to. If you’re ready to welcome guests from all over the world at Illinois' largest Hilton Hotel & Resorts property, then we want you to be a part of our team!

What are you waiting for? Apply now to join Fortune's Best Company to Work For! Hilton provides wonderful benefits, travel discounts, and the best opportunities for growth with Hilton's continuously growing company!

• Access to your pay when you need it through DailyPay - where available
  
• Career Growth & Development
  
• The Go Hilton travel discount program
  
• Competitive wellness benefits
  
• Team Member Resource Group
  
• Recognition and rewards programs
  
• And so much more
  

As a Customer Care Agent you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards.

• + Respond to guest inquiries and requests
  

+ Handle guest complaints and provide resolution

+ Answer calls, returns e-mails and voicemails

+ Assists guest in modifying reservations

+ Provide superior property knowledge

+ Consistency and attention to detail are critical for this role. Several departments throughout the property are reliant upon the information we provide and the ability to maintain the satisfaction of our groups.

+ Coordinate tasks with other departments. Ensure they are completed on time and that they meet appropriate quality standard.

• Good organizational and administration skills
  
• Positive attitude and good communication skills
  
• Commitment to delivering a high level of customer service
  
• Confident telephone manners
  

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
  
• Integrity - We do the right thing, all the time.
  
• Leadership - We're leaders in our industry and in our communities.
  
• Teamwork - We're team players in everything we do.
  
• Ownership - We're the owners of our actions and decisions.
  
• Now - We operate with a sense of urgency and discipline
  

In addition, we look for the demonstration of the following key attributes:

• Quality
  
• Productivity
  
• Dependability
  
• Customer Focus
  
• Adaptability
  

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality†unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!