Customer Ambassador

We are a consulting firm specializing in customer acquisition strategies, meeting at the intersection of creativity and innovation to reach a broader audience in the New York market. We are opening positions to join our team as a Customer Ambassador.

This position will be the frontline of our client, playing a key role in delivering exceptional customer service and driving sales across Orange County. As a Customer Ambassador you will engage directly with customers, guide them through the enrollment process, addressing inquiries, and ensuring a seamless and positive experience from start to finish.

• Create initial conversations with potential customers, identifying opportunities to present Frontier�s services and converting them into sales opportunities
  
• Walk customers through the enrollment process, addressing inquiries and handling sensitive customer information with respect and professionalism ensuring all transactions are done within the compliance guidelines.
  
• Assist the Sales Department with the creation and execution of customer outreach campaigns, collaborating with other departments and ensuring a seamless and positive customer experience.
  
• Keep accurate records of all transactions, customer interactions, and sales to create analytics reports and achieve company sales goals.
  
• Participate in team training sessions, share best practices and exchange proven methods for the betterment of the customer enrollment process.
  
• Stay updated on client changes, bundles, price advantages that will benefit the customers and set us aside from competitors offering better service and a better experience.
  

• A high school diploma or equivalent is required for this position.
  
• 0-2 years of previous customer service experience.
  
• Reliable transportation to meet customers directly.
  
• Motivated and looking to grow within the company.
  
• Strong communicator, effectively conveying information and building relationships with customers, fostering long-term retention and brand loyalty.
  
• Relatable, personable, collaborative, and goal-oriented.
  

Job Type: Full-time

Pay: $3,500.00 - $4,850.00 per month

Benefits:

• Professional development assistance
  

Work Location: In person