Crisis Program Manager

Description:

Crisis Program Manager

Full Time

Exempt

SUMMARY:

Provides supervision, management and leadership to a team of diverse professionals and paraprofessionals, coordinating the process of reunification and reaching young people and their families to build stronger lives. Provides general oversight and management to the Crisis Program.

REPORTS TO:

Director of Residential Programs

DEPARTMENT:

Crisis Program

SUPERVISES:

Shelter Operation Leads, Crisis Intervention Specialists and Program Operations Administrator

CRITICAL SUCCESS FACTORS (COMPETENCIES)

(What knowledge, skills and abilities are needed for success in this position?)

• Clinical competency
  
• Strong leaderships skills
  
• Ability to handle crisis situations effectively
  
• Takes the initiative for both problem-solving and program improvement
  

MAJOR RESPONSIBILITIES / ACTIVITIES

1. Oversee the day-to-day operations of the Crisis Program.

2. Supervises and evaluates Crisis Intervention Specialists with the support of the Shelter Operation Lead staff.

3. Supervises and evaluates the Shelter Operation Leads and Program Operations Administrator.

4. With the support of Human Resources, completes the screening and hiring of new staff.

5. With the support of the Director of Professional Development, completes the initial and ongoing training of all reports to ensure staff receive all required training.

6. Manages program personnel and resources within established budget parameters and guidelines.

7. Provides active supervision regularly with all direct reports, including real-time on-the-floor support for staff during daily operations.

8. With the support of the Director of Residential Programs and the HR Manager, completes performance improvement plans, performance evaluations and disciplinary actions, including documentation in the HR module.

9. Continually monitors and assesses changes in resource needs, including staff resources, and ensures that staffing is sufficient for the successful implementation of program objectives.

10. Ensures accountability to program standards and stated program outcomes through continual QA, evaluation, and monitoring of processes.

11. In coordination with the Clinical Director and the Program Operations Administrator, reviews case files, including progress notes, to ensure compliance with all applicable standards (OHMHAS, ADAMH and COA).

12. Ensures compliance with all program activities necessary (intake, assessment, diagnosis, goal planning, discharge planning) to generate adequate program revenues, such as ADAMH billings, Medicaid compliance and fulfilment of grant requirements.

13. Ensures program and staff compliance with internal standards of operation to include but not limited to productivity benchmarks, documentation standards and confidentiality practices.

14. Provides input and assistance as needed to team members on interventions with youth.

15. Conducts regular staff meetings to ensure program goals and outcomes are achieved.

16. Participate in agency on-call rotations.

17. Chairs an agency committee.

18. Completes other duties as assigned.

REQUIRED TRAININGS

Completes required trainings, including but not limited to:

• Core training
  
• CPI non-violent crisis intervention
  
• CPR
  
• First aid
  
• Cultural competency
  
• Other training programs as directed by supervisor.
  

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Primary work location is a shelter/office environment.
  
• Must be able to sit, stand, climb stairs, and use a computer and phone for extended periods.
  
• Must be able to lift/carry up to 30 lbs. up and down several flights of stairs.
  
• Reliable transportation
  
• Nonstandard workweek with some evenings and weekend hours
  
• Provide coverage for position, function or shift needs as needed
  

ADA:

This job description outlines the general nature and key features of the position. It is not intended to be an exhaustive list of duties or responsibilities. The organization reserves the right to revise duties as needed and assign additional responsibilities.

Requirements:

EDUCATION, CREDENTIALS AND QUALIFICATIONS

1. Bachelor’s degree in social work or related field or equivalent; or minimum four years related experience and/or training; or equivalent combination of education and experience.

2. LSW preferred

3. 2 years prior management experience preferred

4. Holds and maintains valid driver’s license with good driving record.

5. Strong verbal and written communication skills.

6. Ability to problem solve, resolve conflicts, and negotiate.

7. Able to utilize an electronic client record.