Crisis Program Data Analyst

Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach.

Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS’ 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients’ siblings, caregivers, classmates, and peers.

Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth

DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:

• Competitive Compensation
  
• Incentive Pay for Specific Roles
  

• Up to 6% Annual Contribution to Your Retirement Fund
  
• Free Professional Development Opportunities
  
• Medical, Dental and Vision Insurance
  
• Life and Long-term Disability Insurance
  

• Generous benefits and time off policies
  
• Ability to work with children through a mission driven organization
  

Summary/objective

Under the supervision of the Crisis Integrated Services Coordinator, the Data Analyst plays a pivotal role in supporting the program’s mission by gathering, analyzing, and interpreting data to help improve the care and response provided to children and youth in crisis situations. This individual will be responsible for ensuring that data is collected accurately, reported effectively, and used to guide decision-making, program improvements, and meet regulatory and funding requirements. The ideal candidate will have a passion for data analysis in a mental health, medical, or human services care setting, with an understanding of the unique needs of children and youth in crisis, as well as a commitment to supporting data-driven strategies that improve outcomes for at-risk youth in Delaware.

Essential functions:

Data Collection and Management

• Oversee and manage data collection processes related to crisis programming, ensuring accurate and timely data entry.
  
• Develop and maintain databases and dashboards, utilizing EHR and other data sources, to track performance metrics, service delivery outcomes, and client demographics.
  
• Ensure data quality, consistency, and integrity across multiple sources and systems.
  

Data Analysis and Reporting

• Analyze data trends and patterns, identifying key areas for program improvement, service gaps, and opportunities for optimization.
  
• Generate regular reports and visualizations (e.g., charts, graphs) to provide insights into program performance, crisis response outcomes, and client needs.
  
• Present findings and recommendations to program leadership, stakeholders, and external funders in an easily understandable format.
  
• Track program performance against established goals and KPIs and ensure compliance with state regulations and grant requirements.
  

Collaboration and Support

• Work closely with crisis program staff, including clinicians, program coordinators, and outreach teams, to understand data needs and ensure alignment between data analysis and operational strategies.
  
• Provide data-driven recommendations to help improve service delivery and client care.
  
• Assist with the development of new data collection processes or tools to better serve the program�s goals.
  

Quality Improvement and Compliance

• Support continuous quality improvement (CQI) efforts by providing data that informs programmatic adjustments.
  
• Ensure that data reporting complies with federal, state, and local regulations and standards, as well as funding requirements.
  
• Stay current with industry best practices and trends in data analysis, crisis intervention services, and child/youth behavioral health.
  

Training and Mentorship

• Provide training and guidance to staff on the proper use of data collection tools and processes.
  
• Support staff in understanding the importance of accurate data reporting and how it affects program outcomes
  

Competencies/ Capabilities:

• Analytical Skills: Ability to collect, interpret, and analyze complex data to derive actionable insights.
  
• Detail-Oriented: Exceptional attention to detail, ensuring accuracy in data collection and reporting.
  
• Collaboration: Ability to work effectively with diverse teams, including program staff, clinicians, external stakeholders, and community partners.
  
• Communication: Strong verbal and written communication skills, with the ability to explain complex data findings in a clear and concise manner.
  
• Problem Solving: Ability to use data to identify issues and provide practical, data-driven solutions.
  
• Time Management: Ability to manage multiple projects, meet deadlines, and work effectively under pressure.
  

Supervisory responsibilities: none

Work environment: Office based- on-site

Physical demands:

• Prolonged periods of sitting at a desk and working on a computer
  
• May be requested to lift up to 15 pounds periodically
  

Travel required: Possible travel required across the state for meetings or data collection purposes.

Minimum qualifications:

• Bachelor's degree in Data Science, Statistics, Public Health/Administration, Social Sciences, or related field.
  
• Two years of experience in data analysis, preferably in healthcare, mental health services, or crisis intervention programs.
  
• Two years of experience in descriptive statistics such as the mean, median, mode or standard deviation.
  
• Two years of experience in making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings.
  
• Two years of experience in narrative report writing.
  
• Proficiency with data analysis software and tools (e.g., Excel, SPSS, R, SQL, Tableau, Power BI, etc.).
  

Preferred qualifications:

• Advanced degree in a related field
  
• Understanding of crisis response models, including 24/7 hotlines, mobile crisis teams, or residential crisis stabilization programs.
  
• Knowledge of federal and state regulations regarding state health data systems, reporting standards, mental health services and crisis intervention programs.
  

EEO:

Delaware Guidance Services is an Equal Opportunity Employer

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.