Credit Cards Collection Representative

Founded in 1963, FirstBank is Colorado's largest locally owned holding company and we are still growing, serving customers in Colorado and Arizona. Our growth can be attributed to one simple philosophy: do right by customers, communities, and employees, which is at the center of the company’s “banking for good†mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and we take pride in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it. By joining the FirstBank team you will experience our great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions across the company, from Personal Banker and Call Center to Technology and Lending. Apply today to learn more and join the team!

The Credit Card Collection Representative corresponds with customers via email and over the phone to collect and process payments on past due credit cards. This position assists with collection questions from branch employees and internal departments. The Representative monitors the Credit Card Collections email box and responds to inquiries and requests.

• Contact delinquent credit card customers
  
• Process credit card and collection payments
  
• Review, document, and perform maintenance in preparation for charge-offs
  
• Compile charge-off documentation for internal retention
  
• Mitigate losses by offering various repayment solutions to customers or third-party collection agencies
  
• Work with branches and the fraud department to close fraudulent credit card accounts
  
• Meet individual and department service level objectives
  
• Monitor the Credit Card Collection email inbox, and process requests and inquiries
  
• Perform other duties and projects as assigned
  
• Understand and comply with all provisions of the Safety in the Workplace policy
  

• Entry-level job with little or no prior relevant work experience in the function
  

• Understanding of general banking and credit card industry
  

• Good verbal and written communication skills
  
• Effective problem-solving skills
  
• Attention to detail and basic organizational skills
  
• Ability to focus on multiple priorities without degradation in the quality of work produced
  
• Effective time-management skills
  
• Ability to work in a fast-paced call center office environment
  
• Basic Microsoft Word and Excel skills
  
• Willingness to learn new bank systems, products, and programs
  

• Frequently remains stationary throughout a typical business day
  
• Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
  
• Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
  
• Occasionally positions self to access drawers and shelves of various heights
  
• Frequently reaches for and handles paperwork and files
  
• Constantly communicates with customers, coworkers, and management in-person and on the phone
  
• Must be able to exchange accurate information
  
• FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.
  

$20.00 Per Hour

FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

Under Colorado’s Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.